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Customer Service Medical

Location:
Gainesville, FL, 32606
Posted:
July 19, 2011

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Resume:

O LAJ UWON WH I T E

**** ** **** * *

Gainesville, Fl. 32606

352-***-****

abg463@r.postjobfree.com

Abilities, Skills, and Knowledge

• Credentialed Electronic Medical Records t raining specialist

• Extensive experience formulating t raining strategies during curriculum

design/redesign, to better accommodate the needs of the EMR end user

• Experience of working in education field, hospital setting and customer

o riented services

• Familiarity with information systems implementation projects in a technical

and non-technical role

• 7+ years of clinical, management and hands on experience

• Experience in E-Learning development

• Proven ability to provide Facilitated-Led and Instructor-Led t raining to all

levels of hospital staff and students

E mployment H istory

Marketing & Recruiting Specialist, Santa Fe College (FT)

02/2011-05/2011

• Presented educational workshops on resume preparation, interviewing skills,

college orientation/registration

• Coordinated, organized and planned all aspects of Career Fairs

• Developed and maintained professional brochures, f lyers and handouts for

s tudents on career-related information

• Recruited an average of 30 students per month for Health Information

Workforce Training grant program

Adjunct Professor, Health I T T r a ining Program, Santa Fe College (FT)

09/2010-05/2011

• Performed the task of designing tests and assignments to conform to the

objectives of the Cur riculum Guide

• Presented t raining sessions for clients (one-on-one or in a classroom setting)

• Instructed students in various courses, including, Working in Teams, and

P rofessionalism/Customer service in the Health Environment

• Organized, prepared, and regularly updated all course materials

• Ut ilized spreadsheet software to record grades

• Maintained timely writ ten and oral communication with all departments

Veteran Service Representative (Work Study), FloridaWorks

06/2009-12/2010

• Counseled and provide career guidance/job search assistance for qualified

Veterans

• Researched and referred qualified Veterans to employers and job postings

• Provided orientation of services offered by FloridaWorks and other community

agencies

• Coordinated support services such as t ransportation, housing and food

assistance

• Completed ini tial assessments to determine eligibili ty and feasibility of services

Critical Care Tech, Shands AGH (FT)

08/2008-04/2009

• Obtained and recorded vital signs, changed simple, un-sterile dressings

• Maintained adequate supplies and functional equipment to ensure optimal and cost

effective patient care

• Aided in set up for procedures, collected and ordered specimens

• Assisted with admits and t ransfers

• Provided comfort measures, toileting, personal hygiene, mobility and safety for

patients, which promoted the return to wellness

Field Medic Hospital Corpsman, United States Navy

08/2003-07/2008

• Conducted preliminary physical examinations

• Administered immunization programs

• Supervised and t rained 750+ Hospital Corpsman Recruits over a period of two (2)

years

• Assisted in the prevention and t reatment of disease and inju ries

• Taught classes, instructing medical and non- medical personnel in first aid, self

-aid, personal hygiene and medical records maintenance

• Performed the duties of a physician’s assistant and surgical technician

• Promoted patient wellness and education

Related Experience

Mentor/Tutor, Pathways to Persistence, Santa Fe College 11-

2010-Present

Vice-Chair, Veterans Mental Health Council

11-2010-Present

Career Development Coordinator, University of Florida (Volunteer)

06/2011-Present

Community Health Worker T ra ining Program

Certifications

H M Certification Certificate of Completion A.S. United States Navy

03/2004

(Honor Graduate)

Certified Health Educator

Certified FMF Hospital Corpsman Instructor



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