Customer Service Executive Assistant

S UR MAN T H IA “MANDY” HAYES-WH I T T L E

**** **** ***** *****

HOUSTON, TX 77059

PH: 832-***-****

EMAI L: SURMANTH *******@*****.***

OBJECT I V E

Experienced professional, with ten-plus years of administrative through C-level executives, customer service

and work in telecommunications, consumer marketing and technology, seeking a permanent or contract

position utilizing a “can-do”, unflappable approach in supporting corporate objectives, while delivering

exceptional internal and external customer service.

Administrative H ighlights Scores on P roveIt testing :

Executive Assistant to two CEO, CIO, and CFO, one executive vice Microsoft Word 95%

p resident and two vice presidents and directors. M icrosoft Excel 100%

Project Coordinator for 3G software testing and implementation M icrosoft PowerPoint 86%

Designed and wrote basic SQL queries to t rack “911” software Microsoft Internet Explorer 8 87%

issues. Other Software

Coordinated complex domestic and international t ravel Basic MS Project

management and budget on and offsite events and t raining. I ntermediate Visio

Created system down p rocedures for credit and order entry; SAP

Received monetary award Typing 55 w.p.m.

Call Center Team lead and acting supervisor in supervisor’s CERT I F ICAT IO N : National Telecommuting

absence. I nstitute (NTI) Customer Service

PROFESSIONAL EXPER I E NCE

Tempora ry Registra r

Bu rnett Staffing for the University of Texas Law School, Houston, Texas. 2011

• Receive and greet registrants for conference.

• Provide information and documentation for course credit.

• Interact with facility management to provide comfort for guests.

Cont ract Executive Assistant

OrthoAccel Technologies, I nc., Houston, Texas. 2009

• Provide phone and in-person reception to shareholders, vendors, prospective distributors and customers.

• Purchase office supplies and equipment; secure vendors for new office start up.

• Coordinate domestic and international t ravel arrangements and accommodations.

• Process account payables for payment.

• Due diligence filing both soft and hard copy of all business contracts, accounts payables and receivables.

Cont ract P roject Manager

A-1 Personnel for City of Houston - Health and H uman Services. 2008

• Coordinate Phase three testing and implementation of a shared-user base and central repository for

Texas Department of Health & Human Services Real-time Outbreak Disease Surveillance (RODS)

j urisdictions throughout Texas.

• Track project deliverables and expense to insure on time, quality deliverables from vendors and City of

Houston Health and Human Services, while meeting Center for Disease Control (CDC), Texas DSHS, and

C ity of Houston compliance standards.

• Communicate project information and updates to key stakeholders and vendors.

• Prepare and control project documentation including, meeting agenda, meeting minutes, f low charts and

summary.

• Enter and update tasks and dates into Project based on respective deadlines.

Cont ract Executive Assistant - Global Brand Ma rketing

Adecco for Philips Sonicare, Snoqualmie, Washington. 2003 – 2004

• Provide support to global marketing vice president, managing calendar, email, reception and

complex international and domestic travel.

• Administration of purchasing requests and department budget tracking up to monthly budget of

seven figures.

• Generate monthly time and expense reports and apply account coding for four departments’

payables.

• Managed company marketing training and employee orientation for headcounts up to 200.

• Created, coordinated, and tracked budget for events and t raining.

P roject Coordinator/Depa rtment Administrative Assistant.

A decco for AT &T Wi reless, 2001 –2002; Cingular. 2002 – 2003

• Report to one vice-president and five directors under the National Billing and Roaming team.

• Create and prepare project plans, presentations, f lowcharts, organizational charts, and headcount and issue

t rackers, utilizing Project, PowerPoint, Visio, and SQL Queries.

• Updated and created file and provided authorization for National Billing and Roaming content management

site using e-rooms.

• Performed meeting set up and produced meeting agenda and kept meeting minutes and followed up on

action i tems.

• Provided help desk support for Microsoft Outlook, Word, PowerPoint, Excel and Vision.

• Facilitated interoffice moves for team of employees and contractors

• Generated monthly time and expense reports and apply account coding for four departments’ payables.

• Worked with Human Resources to assist with contract and new hire paperwork and orientation.

Contract Executive Assistant for Chief Executive Officer

Adecco for Alstom Esca, Bellevue, Washington. 2000

• Provide primary administrative support to CEO, CIO and CFO.

• Screen CEO’s correspondence, and emails from French parent company Alstom and assign priority.

• Manage complex calendar and travel.

• Arrange both on and offsite meetings and events.

• Coordinate billing and expense for executive department.

Sales Support Consultant

Verizon Wireless Bellevue, Washington. 1995 –1997

• Indirect Sales Support Lead of 30-plus employees and contractors.

• Receive 75 – 100 inbound calls on ACD from dealers and customers providing exceptional support.

• Trained sales support team on new product information and new computer and telecommunications

p rocedures.

• Created and implemented “system down” procedures to improve call-waiting statistics, and increase

customer and dealer support satisfaction and awarded bonus for the implementation of new procedures.

E DUCAT ION

Washington State University (Distance Degree Program) 117 units of 120 units completed for B.A. Social Sciences;

expected graduation Fall 2011

.

Contact this candidate