Customer Service Sales

**** ******* ***** ****

Richmond, VA *****

804-***-****

abg43y@r.postjobfree.com

OBJECTIVE

To contribute to your organization’s success through the use of exceptional customer service,

sales, and people skills.

EXPERIENCE

Assistant Manager, Verizon Wireless, Richmond, Virginia, January 2007 – Present

• Taking care of customer escalations, and making sure the customer is pleased

with the service they are receiving from Verizon Wireless.

• Assisting the sales team with meeting and surpassing their sales goals.

• Assist in providing ongoing training to keep employees informed of new products

and services.

• Maintain and grow existing customer base and manage churn.

Sales Consultant, Verizon Wireless, Colonial Heights, Virginia, April 2004 – January 2007

• Assist customers in the purchase of equipment and service.

• Properly qualify customers for the correct plan that suits their needs.

• Provide outstanding product knowledge to customers with questions.

• Reduce company churn by ensuring complete customer satisfaction.

• Handling closing duties and taking care of deposits.

Key Holder, Solstice Marketing, Richmond, Virginia, August 2003 – April 2004

• Strive to achieve daily sales goals.

• Handle nightly auditing and monetary deposits.

• Assist customers with requests or inquiries.

• Deliver exceptional customer service with knowledge of products.

Security Specialist, Wireless Services Inc. Richmond, Virginia, August 2001 – May 2003

• Assessed the security needs of the customer.

• Gave full demonstration of product.

• Addressed concerns of customer.

• Scheduled appointment for installation.

Account Manager, Rent-A-Center, Colonial Heights, Virginia, May 1999 – August 2001

• Excelled in customer service and conducted showroom sales.

• Managed inventory and assisted with rental promotions.

• Oversaw 400 customer accounts daily.

• Delivered and demonstrated products.

• Resolved customer problems and complaints.

• Handled monetary transactions.

EDUCATION

Southside Christian Academy, Petersburg, Virginia, Graduated May 1998, Valedictorian, College

Prep courses.

Contact this candidate