Customer Service Representative
Resume:
Ann Marie Pantaleo
abg42o@r.postjobfree.com
PO Box ****17 Relocating
Staten Island New York 10313 600 Canopy Walk Way
917-***-**** Palm Coast,Fl 32137
Objective: An interesting position with a growing company
Executive Summary
A hands-on professional with a proven record of success.
Articulate and creative, offering innovative and practical solutions.
Work well in a high pressure environment.
Skilled with computer systems and software.
Professional demeanor.
Honest, friendly, outstanding communication skills.
Effective communication skills, both written and verbal.
Experience
Your Employer Employer City
Customer Service Representative 2007 to Present
Checked to ensure that appropriate changes were made to resolve customers' problems.
Kept records of customer interactions and transactions, recording details of inquiries,
complaints, and comments, as well as actions taken.
Contacted customers in order to respond to inquiries and to notify them of claim
investigation results and any planned adjustments.
Resolved customers' service and billing complaints by performing activities such as
exchanging merchandise, refunding money, and adjusting bills.
Worked and managed H.R. employees, scheduled work hours, resolved conflicts,
determined salaries.
Determined charges for services requested, collected deposits and payments, and arranged
for billing.
Conferred with customers by telephone and in person in order to provide information
about products and services, to take orders and cancel accounts, and to obtain details of
complaints.
Experience
Plaza Auto Mall (Part Time) Brooklyn New York
Sales 2008 to 2009
Experience
Pantaleo Funding LLC Staten Island New York 10314
Independent Broker Owner 2004 to 2010
Conferred with underwriters to aid in resolving mortgage application problems.
Worked with clients to identify their financial goals and to find ways of reaching those
goals.
Submitted applications to credit analysts for verification and recommendation.
Obtained and compiled copies of loan applicants' credit histories, corporate financial
statements, and other financial information.
Verified completeness of data on loan papers.
Answered questions of buyers and sellers relating to details of transaction.
Obtained signatures of principal parties on necessary documents.
Reviewed approved mortgage loans to determine if conditions were met prior to closing,
such as purchase of private mortgage insurance.
Called borrower, real estate broker and title company to request specified documents, such
as receipt for payment of outstanding tax bill.
Entered numbers and calculated loan interest and principal payment and closing costs,
using computer or factor table and calculator.
Recorded loan information in log and on government reporting forms, using computer.
Citibank Staten Island New York
Loan Officer 1998 to 2004
Highlights
Member National Mortgage License System
Member Staten Island Chamber Of Commerce
Licenced By New York State Banking Department
Certified in Mocrosoft Office Professional
Programs Used Calyx and People Soft
References: Available upon request
Mininum Salery Requirements 35,000
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