Manager Customer Service
Resume:
BRENT BURGESS
Carrollton, Georgia 30116
770-***-**** *********@********.***
______________________________________
SUMMARY
Inventory / Purchasing Manager and Operations Professional with
considerable diverse leadership experience in, inventory and materials
management, manufacturing, multi-facility distribution, fulfillment and
logistics. Proven accomplishments in cost savings, integrated planning,
tactical execution, new product launches and inventory reduction methods.
Personal Strengths: Excel at leading teams to peak performance with strong
customer service principals. Strong foundation in leadership, business
fundamentals, with a core value set that includes delivering excellence
while respecting and serving others.
Expertise includes:
? Administrative/Operations Management ? Supplier Management
? Team Building ? Purchasing
? Budgets/Cost controls ? Inventory Management
? Fulfillment and Operations ? Profitability and
Cost Analysis
? Margin improvement, Purchasing, and ? Warehouse Management
negotiations
PROFESSIONAL EXPERIENCE
HONEYBAKED HAM COMPANY - Carrollton, Georgia 2004-
June 2011
A 53-year old privately held $200M Retail Company with 300 Company owned
and Franchise locations, in addition to a National Catalog/Web business.
Inventory and Materials Manager - Carrollton, Georgia
2004-June 2011
Responsible for the overall management of inventory, including purchasing,
inventory system maintenance, inventory location management, as well as,
developing and assisting operations planning process and managing external
vendors.
Achievements:
? Managed inventories for multi-warehouse distribution network that
reduced
Fulfillment costs, improving time in transit and on time
fulfillment of 99%
While meeting product demand of double digit Catalog/Web
business
Growth.
? Improved shipping efficiency to outside multi-warehouses by 20%,
resulting in 148K sales
Savings, improved inventory efficiencies and reduced
shipping cost.
? Worked with Marketing Department, vendors and Plant to
continually expand
core product development.
? Inventory control responsibilities that affected the LOB's
profitability in its ability
to meet the sales forecast, as well as, minimize
inventory risk.
BILL HEARD CHEVROLET and SCOTT EVANS NISSAN - Carrollton, Ga.
2001 - 2004
Achievements:
? Help develop online order bidding for customers
? Sales Consultant of the month, four consecutive months.
BRENT BURGESS
OLSONITE CORPORATION - Newnan, Georgia
1990-2001
$230M Manufacturer of injection molded bathroom components. Progressed
through a
series of positions of increasing responsibility.
Materials Manager - Newnan, Georgia
1999-2000
Reported to the Vice President of Manufacturing with responsibility for
$2.7M inventory,
Corporate Purchasing, Corporate traffic, and all Plant scheduling.
Achievements:
? Improved system for customer charge backs resulting in savings of
$100K.
? Implemented internal bar code system resulting in savings of $80K.
? Implemented bar code system with vendors resulting in savings of
$35K.
? Improved trucking operations resulting in savings of $75K.
General Manager - Newnan, Georgia
1992-1999
Reported to the Vice President of Manufacturing with responsibility for the
multi-site
operations, including P&L of $25M.
Achievements:
? Restructured or re-engineered manufacturing processes resulting
in savings of
$938K.
? Identified and led logistics improvements resulting in savings of
$174K and a
reduction in finished goods inventory of twenty percent.
? Led recycling program resulting in savings of $120K.
Production Control Manager - Newnan, Georgia
1990 - 1991
Reported to the Division General Manager with responsibility for inventory,
plant scheduling, purchasing, warehousing and shipping.
PILLOWTEX CORPORATION - Atlanta, Georgia
1983 - 1989
Factory Manager 1985 -
1989
Assistant Factory Manager
1983 - 1985
A Texas based textile-manufacturing company of bed pillows and comforters.
Promoted to Factory Manager reporting to the Branch Manager to direct the
plant operations, purchasing, warehousing, shipping, inventory control,
Quality control, safety and maintenance. Provided leadership to 2 managers
and 6 supervisors.
Achievements:
? Introduced new manufacturing methodology using JIT concepts,
evaluated existing manufacturing process, coordinated JIT
schedules with purchasing, set up outside warehouse operations, engineered
longer production runs, improving on time deliveries from 86% to 100%
and improving inventory turn over by 100%.
? Researched and implemented new manufacturing processes that
increased productivity by 30% without adding
labor.
EDUCATION/PROFESSIONAL DEVELOPMENT
? Lander University - Greenwood, South Carolina - BS, Business
Management
? Warehouse and Distribution Management, Supply Chain Forecasting,
Inventory
Reduction, Team Building, Manufacturing Operations Training,
Maximum Impact,
Materials Requirement Planning.
SYSTEMS AND APPLICATIONS
MS Word, Excel, Outlook, MS Access, CMS, SAP, Great Plains V10,
Macola
Contact this candidate