Customer Service Manager

Objective To obtain an intermediate level position

Summary I am a well organized, dependable, motivated

professional. I have the ability to take initiative to solve problems

effectively and efficiently. I have experience as a Supervisor, Manager, PM

Supervisor and have designed many plans and procedures with my past and

current employers that have been implemented, successfully followed

through, and are still used as guidelines.

Skills

. Multitasking

. Customer Service

. Microsoft Office

. Critical Thinking

. Time Management

. Quick Learner; dedicated; proven ability to meet deadlines

. Recruitment experience

. Benefit Administration

. Organizational Skills

. Service Orientated

Education BBA Legal Studies

Strayer University, Maitland, Florida

Expected May, 2012

Licensed Realtor

State of Florida, Orlando, Florida

Received May, 2002

High School Diploma

Orange County Public School, 2000

Orlando, Florida

Experience Receptionist/ Kennel Tech

Cypress Animal Hospital Jupiter, Fl

March 2010/2010

. Provided administrative support to staff doctors, specialists and

technicians

. Ordered and controlled product supply ordering of prescription foods

and multiple products

. Performed basic bookkeeping, word processing, and filing

. Handled multiple phone lines, scheduled all client and Dr.'s

appointments appropriately

Manager

CDS Courier/FEDEX Ground Orlando, Fl

2009/March 2010

. Managed and coordinated six drivers on the daily operations of pickup

and delivery freight for FedEx ground in three different cities at

three different home location offices in the state of Florida

. Managed office administrative services and performed a wide range of

coordinating and general accounting functions such as: payroll, DOT

regulations, FedEx policy and procedures, performing human resources

duties for CDS Courier, Inc., vehicle maintenance and insurance

policies up kept

. Opened, created, and maintained vendor accounts in multiple cities

. Responsible for accounts payable and receivables tasks

. Ensured routes and drivers were performing efficiently and accurately

. Liaison between FedEx Management and CDS Courier owner and drivers

. Traveled amongst various stations to ensure all policies, procedures,

meetings, and concerns with personnel were met

. Reorganized and computerized filing systems to simplify tracking of

clients

Logistics Contractor

Dispatch PM Supervisor

LEL/DHL Express Orlando, Fl

2008/May 2009

. Ran high speed copiers in the small and large format copy departments

. Handled customer service including a point of sale billing system

. Organized and catalogued digital files for our document storage

department

. Assisted in the various production departments as necessary

. Took the information provided to me and produce the desired results

without excessive supervision

ASAP/Orlando Reprographics

Independent Contractor Orlando, Fl

2004/February 2008

. Dispatched drivers to all areas of Orlando

. Filled in production as necessary

CDS Airfreight/ Airborne Express Orlando, Fl

July 1993/ 2004

Driver/Dispatcher/ International Coordinator

. Obtained field information for local and state permits

. Managed office administrative services and performed a wide range of

coordinating, secretarial and general accounting functions

. Reorganized and computerized filing systems to simplify tracking of

clients

. Created and produced merged documents for letters and freight making

availability to provide flight for customs

References: Available upon requests

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