Customer Service Data Entry
Resume:
VALYRIE WALKER
Altamonte Springs, FL 32714
abg40p@r.postjobfree.com
Office Skills
* Windows 98, 2000, XP, ME, 7
* Microsoft Word, Small Business, Excel, PowerPoint, Works, Outlook,
Access
* Alpha Numeric Filing
* CPR +
* Crystal Reports
* Medisoft
* Lotus Notes
KSPH: 12,000 0% ERROR RATE /Typing WPM: 60
Education
1988 Sierra Vista Community College Sierra Vista, AZ
Office Practices/Keyboarding Skills/ Received Certificate of Completion
1979 - 1983 Harrisburg High/John Harris Campus Harrisburg, PA
High School Diploma / 4 years of Advanced Academics
Work experience
06/2009 - Present OCE Business Services
Imaging Clerk
My duties involve opening, scanning and indexing mail at the CenturyLink
Service Center, data entry, creating billing CD's, faxing, copying and
printing documents and meeting daily completion deadlines.
10/2007 - 05/2009 Certified Client Solutions, LLC
Customer Service Rep
I answered incoming emails and phone calls for various clients, e.g.,
Barnes & Noble, Sears. I assisted customers with orders, refund and billing
issues.
2/2006 - 9/2007 Tourico Holidays Altamonte Springs, FL
Stopsales Clerk
Responsible for inputting specific dates indicating blackouts, closings,
and opening availability in various hotels and resorts. Involved high-speed
data entry, and close attention to detail.
2003 - 2005 OnStaff (Temp) Winter Park, FL
CCT Assoc (Closing Confirmation Team Temp)
Assigned to Chase Home Equity. Position involved ensuring all documents
needed to fund loan were present.. Responsible for contacting title
companies, brokers and AE's to retrieve missing loan file documents,
checking HUD's, fax retrieval, document printing, and sending loans for
funding, updating file info, data entry, and filing.
Data Control Specialist
Assigned to Pinnacle Direct Funding Corp. Duties consisted of revising all
outdated mortgage documents, company letterhead, business cards, flyers,
etc. Assisted marketing team with business flyers, promotional ad design,
faxing, filing, heavy word processing, worked with Crystal reports, ACT,
PowerPoint.
2000-2003 Volaris/DuroCommunications/MPINET Maitland, FL
Customer Service Collections /Billing Specialist
Responsible for incoming and outgoing telephone customer service, assisting
customers in establishing and maintaining internet accounts, resolving
billing and account issues, data entry, faxing, filing, commissioned sales,
and minimal tech support. Also assisted Collections Department with account
reconciliation, ad hoc invoices, payment arrangements, payment posting and
account credit and filled in for front desk receptionist during vacation
days.
1998-2000 SouthTrust Bank Data Center Winter Park, FL
Data Entry Clerk
Duties as a data entry clerk in the CIF Department involved numerous
personal and business account corrections and updates, keyed CDs and IRAs,
updated customer demographics, provided support to bank branch personnel,
added and deleted check card and bankcards, helped prepare Customer's
monthly statements, various forms of account maintenance.
1996-1998 Unidyne, Inc Maitland, FL
Claims/Collections Manager
As Claims/Collections Mgr for this DME company, I was in charge of
maintaining patient database (CPR+), updating demographic info, heavy phone
contact with various insurance companies for the purpose of collecting past
due payments, making payment arrangements with self pay patients, posting,
write-offs, account reconciliation, assisting pharmacy and nursing staff
with patient charts, skip tracing, tracking account receivables, billing,
filing, training and supervising new collections employees, processing
medical claims, daily bank deposits. Rotated as front office receptionist,
greeted clients and visitors, ordered office supplies and answered multi-
line phone.
References
Patricia Reddick, Mail/Scanning Clerk 407-***-****
Gary Faircloth, Real Estate Analyst II 407-***-****
Norma Weaver, Imaging Clerk 407-***-****
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