Management Manager
Resume:
Ing. Mag. Wolfgang Teuschitz
Simmeringer Hauptstrasse 99/2/4, 1110 Vienna, Austria
********@*********.***
www.teuschitz.com
Summary
Senior Manager with sevaral years international experience in marketing and project management
specialized in CRM and CRM-IT
Master's degree in Business Informatics, Bachelor of electrical engineering
2010 TEUSCHITZ.com Switzerland, Romania
2007 to 2010 (2 years 3 month) Belgacom / Proximus Belgium
2006 to 2006 (2 months) Partygaming plc Gibraltar
2005 to 2006 (8 months) Amdocs Consulting Germany
2000 to 2005 (4 years 9 months) T-Mobile Austria / T-Mobile International Austria, Europe
1999 to 2000 (1 year 3 months) CSC Computer Sciences Corporation Austria
1991 to 1993 (2 years 6 months) Zeilinger Messtechnik Austria, DACH
1987 to 1991 (3 years 4 months) ORF - Austrian television broadcast Austria
Specialties
Strategy: CRM IT strategy development for international marketing, sales and service
Marketing: Database Marketing, Campaign Management, Segmentation, Realtime/Trigger -
Decision/Offer Management, Customer Value, e-Business, Requirements Definition
Technology: SQL, PL/SQL, VBA-Excel, Oracle Developer/Form Builder/Report Builder, Business
Objects, Chordiant Marketing Director, UNICA Plan/Campaign/Optimize
Professional Experience
TEUSCHITZ.com
Freelancer, Client: Orange.ch
Orange is one of the world’s largest mobile operators with 193 Mio Customers
Orange.ch is based in Lausanne and in Bucarest.
In-depth analysis to prepare the future for Campaign Contact Management & Campaign Prioritizations
UNICA Affinium Campaign process design
Migration from UNICA 6.4 to UNICA 8.0, (migration of campaigns, contact strategy, testing)
Belgacom / Proximus
Campaign Management, Campaign Channel Development
Freelancer, Campaign Management Expert
Proximus is the largest mobile telecommunications operator in Belgium
Based and working in Brussels, Belgium.
Telecommunications Industry
October 2007 – January 2010
In-depth analysis to prepare the future for Campaign Contact Management & Campaign Prioritizations
for Belgacom and Proximus using UNICA OPTIMIZE
Campaign Specialist Chordiant Marketing Director, UNICA Affinium Campaign & Plan
Migration from Chordiant to UNICA, (migration of campaigns, contact strategy, testing)
Campaign channel extensions (MMS, SMS inbound)
Training of new team members
Data Quality analysis and improvement
PartyGAMiNG
Analytics & Research
Head of Player Relationship Marketing
PartyGaming Plc is the world’s leading online gaming company with 1.300 employees, revenue of $977.7 million (in 2005).
Based and working in Gibraltar.
Gaming Industry
September 2006 – November 2006 (2 months)
Lead campaign management and development of campaign management tool UNICA
Evaluated CRM marketing activity to ensure budgets are managed and used effectively and campaign
results are constantly improved.
Developed processes and guidelines to discover the capabilities of UNICA Campaign Management System.
Provided inputs and expertise to the Communication Strategy
Amdocs
amdocs Consulting Services
Senior Consultant
Amdocs is one of the world’s leading service providers for billing and CRM with 14.500 employees and "Tier-1" clients like Sprint-Nextel,
Vodafone, T-Mobile among others.
Based in Austria, worked in Bonn, Germany.
Consulting
December 2005 – August 2006 (8 months)
Client T-Mobile Germany
Business Service Online-Portal: requirements definition and process development
SLA: requirements definition and process development
T-Mobile International, Vienna - A subsidiary of Deutsche Telekom
International CRM, Consumer Marketing
Head of Customer Data Management
T-Mobile International is one of the world’s largest mobile operators with 25.000 employees, revenues of €23 B. and a base of 44 M.
customers across Europe (DE, UK, AT, CZ, NL, HU and HR - in 2005)
Consumer CRM team was based in Vienna.
Telecommunications Industry
January 2003 – June 2005 (2 years 6 months)
Initiated, harmonised, managed and controlled CRM IT projects across the Group and across
functions such as marketing, sales, controlling and commercial finance in the fields of
campaign management, realtime/trigger - decision/offer management, customer information management
and e-channel management; total revenue of € 57 M p.a.
Prepared investment proposals; total investment of € 23 M.
Defined requirements and coordinated them across T-Mobile Organizations.
Conducted CRM IT audits within T-Mobile Organizations
Provided cases for harmonization and ensured acceptance for harmonized solutions from
T-Mobile Organizations and national CRM management.
Identified best practices and facilitated knowledge transfer across the Group
Provided inputs for the CRM strategy plan
Provided inputs and expertise to the international Business Customer Segmentation
Initiated development of centralized handset database within European data warehouse
T-Mobile Austria, Vienna - A subsidiary of Deutsche Telekom
CRM, Business Marketing
Database Marketing Manager
T-Mobile is 2nd mobile operator in Austria with 1.500 employees and a base of 1.8 M private and 200 K business customers (in 2003)
Telecommunications Industry
September 2000 – January 2003 (2 years 3 months)
Lead campaign management and development of campaign management tool Chordiant Marketing
Director with respect to needs of Business Customers
Developed operational customer data model (CRM System Clarify) with respect to needs
of Business Customers
Developed automated CRM-Monitoring report.
Provided single point of contact for all kinds of data analysis, reports, campaigns, channels, scripting
within business marketing and sales.
Initiated and managed data quality project
rd
Managed usage of 3 party customer data
Provided inputs for the CRM strategy plan and the CRM loyalty program development
CSC Austria - Computer Sciences Corporation
Professional
CSC is a top 5 management and IT consultancy with 58.000 professionals worldwide (in 2000)
Management Consulting Industry
June 1999 – September 2000 (1 year 3 months)
Fading out of host solution and implemented application within oracle environment
(PL/SQL, Developer, Forms, Reports)
Prepared requirements definition and documentation of application
Developed monitoring/reporting application (Business Objects)
Zeilinger Messtechnik GmbH, Vienna
Project and Software Development Manager
Zeilinger Messtechik was a very innovative start-up in the field of data measuring and data visualization, projects in AT, CH, DE
Engineering Industry
February 1991 – July 1993 (2 years 6 months)
Led international projects in AT, CH, DE in various industries
Managed Software Development
Implementation and Training at customers sites
ORF – Austrian television broadcast
Technical training and education department
Technical Assistant
ORF is the public Austrian broadcast television
Media Industry
October 1987 – February 1991 (2 years 2 months)
Developed technical training material
Developed of circuit arrangement documentation
Assisted implementation of audio and video training places
Service of audio and video equipment
Education
University Vienna and Technical University Vienna
Master of Business Informatics
October 1993 – April 1999
Elective:
Financial Engineering
Organization and Management
Human Computer Interaction
Diploma Project at Technical University Vienna, Industriefinanzierung und Investment Banking:
Financial Data: Data sources, converting, storing and validating
Assisted completion of research on derivative product markets
Maintained and expanded database of stocks, financial futures and option prices
Implemented application in the filed of option pricing at AOT Vienna, Amsterdam Option Traders
Höhere Technische Bundeslehranstalt Höhere Abteilung für Elektrotechnik 1011 Vienna
Ing. Electrical Engineering (Bachelor of Electrical Enginering)
September 1982 – June 1987
Additional / Personal Information
Born 07 September 1968, full clean driving license, Austrian citizen
Military service: April 1988 – November 1988
German (native), English (fluent)
Interests: snowboard, mountain bike, motorcycles
02/2011
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