Customer Service Engineer

Prashanth Gopal

*** **** **** ****** . ****, PA *6504 . 814-***-**** .

************@*****.***

ELECTRICAL/ELECTRONICS ENGINEERING

~ R&D /Telecommunication/ Manufacturing / Quality / Utility ~

Leading-edge knowledge in critical EE functions. Skilled in advanced

electronics/software used in state-of-the-art manufacturing. Knowledgeable

in developing, servicing and maintaining exceptional design initiatives.

Proven capacity to organize, prioritize and perform technical projects.

Strengths include:

. Project Management

. Outstanding Communication Skills

. Optimizing Development

. Excellent Decision-Maker

. Solid Problem Solving

. Interface with Internal/External Decision-makers

. Well-organized

. Strong Detail Orientation

. Facilitate Manufacturing Initiatives

International training with strong conceptual achievement. Track record of

playing key engineering role with unit of General Electric and Accuspec

Electronics. Skilled in interaction with individuals at all levels.

Proven ability to meet/exceed stringent deadlines. Excellent team player

with outstanding organizational and follow-through skills. Proven capacity

to achieve organizational goals. Outstanding communicator of catalytic

ideas. Notable for self-starting, self-motivation and results focus.

CAREER SUMMARY

West Corporation, Erie PA

Customer Service Representative Jan 2009-

Present

> Monitoring call volume, supervising agents on production floor to

ensure optimum productivity levels

> Efficiently programming and updating computer scripting per client

request

> Interfacing with production and quality cutting downtime by 20%

> Providing customer service by answering callers technical queries

Accuspec Electronics, Mckean, PA Oct

2007-Oct 2008

Project Engineer

> Supervised New Product Integration prototypes of Electronic

assemblies and conducted design reviews

> Identifying critical customer design flaws at prototyping stages and

help resolve these issues before the build process begins; saving 20%

of the production time and 10% labor cost

> Interfaced between customer and company in obtaining critical

manufacturing information and solving problem issues

> Assigned optimized production routing steps for electronic assemblies

to decrease manufacturing time by 20% and ensuring on time delivery

> Contributed to process improvement with the aid of statistical

analysis

> Employed engineering principles to manufacturing processes to improve

quality on end product

> Ensured the manufacturing process works at the optimum level, to the

right rate and quality of output in order to meet supply requirements

> Making observations and taking measurements directly, as well as

collecting and interpreting data from technical and operating staff

> Used manufacturing principles on different jobs to cut solder

verification time required on each assembly by 30%

> Coordinated with various departments in expediting production to meet

the supply needs

> Performed quality audits on production kits, processes and supplier

products per IPC standards

> Delegated and initiated processes to maintain quality on manufactured

assemblies. Reduced Non conformance return material by 25%

> Assisted the management team in the purchase of critical process

equipment

> Generated technical evaluation reports on prospective machinery

aiding in company's successful decision making process

> Developed work instructions for NPI prototypes and updated thru-hole,

quality, potting and Inspection work instructions for production jobs

> Developed Standard Operating procedures for production machinery

General Electric Transportation, Erie, PA

Jan - Dec 2006

Engineer

> Developed upgraded control panel design with Human Machine Interface

(HMI) that slashed simulation time by 10%.

> Built multiple screen display model for software panels.

> Utilized LabVIEW to construct codes for parsing simulation files and

query matches for user input.

> Reduced test result mapping/file parsing time 30%.

> Authored technical documentation successful in standardizing software

panels and parsing techniques and producing 25% reduction in

processing time.

> Designed and implemented applications for Data accusation for

simulation process

GECAC Food Service

Volunteer

> Delivering meals for aging and elderly with- Metro Meals on Wheels

Program.

EDUCATION

Gannon University, Erie, PA

Master of Science, Electrical and Electronics Engineering, 3.62 GPA, 2006

B.M. Sreenivasiah College of Engineering, Bangalore, India

Bachelor of Science, Electrical and Electronics, 2003

Certification

Electrostatic Sensitive Device (ESD) Training

Certified IPC Specialist

TECHNOLOGY SKILLS

Programming Languages: C, C++, Micro processor 8085, Oracle 8i

Operating Systems: Windows 95/98/2000, MS Word, Excel,

PowerPoint.

Simulation Software: Lab VIEW 7.1, 8.0, PSPICE, Matlab

Employment Status: U.S. Green Card

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