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Customer Service Medical

Location:
Marysville, CA, 95901
Posted:
July 25, 2011

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Resume:

BRANDIE L. MARUSIN

**** ****** ***** . **********, ** 95901 . 530-***-**** .

abg3y1@r.postjobfree.com

OBJECTIVE: Task-oriented professional with strong customer service skills

and an energetic personality seeking a career related to the medical field

that will deliver compassionate care to your patients.

SUMMARY OF QUALIFICATIONS:

. Uses ethical and legal principles in coding and billing processes

. Enjoys working with others, whether it is clients/customers or co-

workers

. Demonstrates effective written and oral communication skills

. Thrives in companies where results-driven personality and hard work

will make a difference

. Able to manage time effectively and efficiently

ADMINISTRATIVE SKILLS:

Microsoft Office (Word, Excel, and PowerPoint) . Medical Office Manager .

ICD-9, CPT . Type: 72 WPM

EDUCATION:

Associate in Applied Science, Medical Office Administration

July 2011

Heald College, Roseville, CA

. 4.0 GPA

. Perfect Attendance Award

. HIPAA Training Certificate

. Phi Theta Kappa, Member

. National Technical Honor Society, Member

Certificate in Veterinary Technology, Yuba Community College, Marysville,

CA 2002-2004

EXPERIENCE:

Medical Office Administration/Billing Internship, Price Chiropractic, Yuba

City, CA 04/2011-06/2011

. Accurately pulled reports, checks and Explanation of Benefits for

review and verification

. Attached documents to CMS-1500 claim forms to send to insurance

companies for billing

. Thoroughly prepared and mailed primary and secondary billings

. Investigated and followed-up on open accounts over 120 days old

. Contacted responsible party about delinquency of accounts

. Accurately entered patient demographics, insurance data and verified

claims

. Reviewed chart notes to make sure the right code for the diagnosis was

used

. Pulled orders from financial processing, posted and reconciled

payments to patient ledgers

. Balanced daily batches, reports, prepared income reports and

statistics

. Participated in development of organizational procedures, updated

forms and manuals

. Ensured strict confidentiality of financial records

. Performed a variety of general clerical duties and telephone reception

. Handled contracts, monitored inventory, authorized the purchase of

equipment and supplies

. Handled patient referrals, authorizations, pulled and prepared charts

. Maintained open lines of communication between patients, physician,

staff, and x-ray personnel

. Maintained sanitary conditions of patient rooms and inspected

equipment for signs of damage

. Interfaced directly with a diverse population of patients, responded

to inquires and concerns

Certified Utility Forester/Pre Inspector, ACRT Inc., Marysville, CA

09/2008-07/2009

. Contractor for Pacific Gas & Electric's Vegetation Management Program

. Inspected the power lines for compliance issues with vegetation and

wrote up work requests for the tree contractors (Utility Tree Service

Inc.)

. Provided daily customer service while working in all types of weather

and terrain

Customer Service/Cashier, Bed Bath & Beyond, Yuba City, CA

11/2007-04/2008

. Handled cash, credit/debit cards, and check sales with accuracy in a

fast paced environment

. Promoted the company by offering wonderful customer service and

addressing customer questions and concerns



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