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Customer Service Manager

Location:
Mundelein, IL, 60060
Posted:
July 25, 2011

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Resume:

Cassie Fogel

*** ********* *****

Mundelein, IL *0060

847-***-**** abg3x8@r.postjobfree.com

Experienced Inventory Control and Account Manager

with a strong customer service background

SUMMARY OF QUALIFICATIONS

Demonstrated expertise in data tracking, customer relations,

meeting deadlines, and product synchronization;

Proven success in planning and executing new procedures;

Organized and meticulous, with exceptional detail and

communication skills;

Quick learner, adapting easily to new protocols and environments;

Proficient in the use of office equipment and computer programs.

PROFESSIONAL EXPERIENCE

Five Star Distributors, LLC 2002 – Present

Vernon Hills, IL 847-***-****

Inventory Control 2006 - Present

Responsible for daily oversight and management of $5.5MM of date

sensitive food products;

Maintenance of product rotation by expiration date, and removal of

all unsalable product;

Reconciliation of ERP and WMS systems for cycle counts, short

codes, damages, freight charges, and date coding updates;

Management of monthly cycle count calendar, calculating and

arranging by priority and turnover rates;

Maintain daily shipment receiving schedule;

Discover and follow-up on shipping and receiving errors;

Submission of monthly hit list reports for slow-moving products;

Organization and implementation of yearly physical inventory;

Assist accounting in collections of damage and short coded product

claims;

Assist purchasing with ordering quantities for all supply chain lines;

set up new item information in multiple operating systems;

Report to and interact with executives in monthly management

meetings;

Interact with sales team and customer service on all item specifics,

changes, arrivals, delays, and special orders.

Cassie Fogel

CSR/Account Manager 2002-2006

Full responsibility for management of several multi-

million dollar supply chain accounts;

Validation and processing of purchasing, invoice creation, and

shipping via EDI system;

Scheduling, routing, and tracking of time sensitive deliveries;

Creating and updating spec sheets for all current and new

merchandise, incorporating new product information and

availability, and submission of hi-resolution images.

Il Forno Pizza & Pasta 1989 - 2002

Highland Park, IL 847-***-****

Restaurant Manager

Responsible for all HR duties for 30 employees, including

interviewing, hiring, payroll, raises, scheduling and Worker’s

Compensation claims;

Maintained inventory levels, readiness and quality;

Responsible for purchasing goods, receiving product and insuring

quality and freshness, validation and processing of all vendor

invoices, returns, and credits;

Fully responsible for all advertising, marketing, and public

relations;

Organized and ran community events, attended planning

sessions and coordinated with city coordinators;

Created and ran school programs, group field trips, and parties;

Innovated and implemented charge accounts for local schools,

municipalities, and local businesses, including preparation of

monthly statements and all collections;

Initiated and managed menu changes, including pricing and

promotion of new items;

Reconciled all cash receipts, credit card purchases, driver’s

banks, and daily bank deposits;

Insured compliance with all OSHA regulations and health codes.

EDUCATION

1986 - 1990 Highland Park High School, Highland Park, IL

1991 - 1992 College of Lake County, Grayslake, IL

References available upon request



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