Customer Service Administrative Assistant
Resume:
AMY JO WALSTRA
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BEAVER DAM, WI 53916
HOME: 920-***-****
CELL: 920-***-****
************@*******.***
Dodge County Clerk of Courts (Juneau, WI)
April 2008 to Present
Salary: $17.10/hour
Contact: Lynn Hron, Clerk of Courts
Ph: 920-***-****
Deputy Clerk of Courts - Juvenile Clerk
*File all documents pertaining to juvenile cases, including opening new
files
*Process (data entry) of traffic tickets, including closing out and
suspending licenses
*In-court processing of hearings for criminal, small claims, civil,
traffic, family and
juvenile cases, including related paperwork
*Preparation of Passport applications
*Assist receptionist when needed with opening and distribution of mail
*Highly time-sensitive and confidential information
Quincey, Becker, Schuessler & Chase, S.C. (Beaver Dam, WI)
Sept. 2007 to Present
Salary: $12.50/hour
Contact: Jodi Wade, Office Manager/Bookkeeper
Ph: 920-***-****
Legal Secretary
*Front desk reception: phone, greet clients, order office supplies, open
and distribute
mail, type dictation from attorneys, schedule appointments, keep schedule
for
conference room, assist bookkeeper with closing accounts in TABS program,
type 1099s
for attorneys' referrals
*Must possess a high level of confidentiality
Coldwell Banker - Tony Hubbard Realty (Clermont, FL)
Oct. 2005 to March 2007 (Moved out-of-state)
Salary: $15.00/hour
Contact: Tony Hubbard, Owner/Broker
Ph: 352-***-****
Office Administrator/Secretary
*Oversaw day-to-day operation of office: phones, ordering supplies,
customer service
*Scheduling presentations from outside vendors, assisted over twenty
realtors as
needed, entered all data entry for office listings as
enforced/regulated by the County &
State
Progressive Plumbing (Clermont, FL)
Mar. 2005 to Sept. 2005
Salary: $13.50/hour
Contact: Jennifer Austin, Vice President
Ph: 352-***-****
Accounts Receivable
* Started as receptionist and promoted to A/R within 3 months; monthly
invoicing and
reports
Modica & Associates (Clermont, FL)
Sept. 2003 to Jan. 2005
Salary: $13.00/hour
Contact: Jim Modica, Owner/President
Ph: 352-***-****
Administrative Assistant/Receptionist
. Answered multi-line phone
., processed monthly billing, ordered office supplies, assisted
President with schedule
Staywell Health Management (Eagan, MN)
Mar. 2003 to July 2003 (Moved out-of-state)
Salary: $15.00/hour
Contact: Joan Bassing, Vice President
Ph: 651-***-****
Administrative Assistant
* Assisted Program Manager with daily reports, data entry, customer service
and
marketing. Took weekly meeting minutes.
Master Communication Systems, Inc. (Eagan, MN)
Apr. 2001 to Jan. 2003
Salary: $13.50/hour
Contact: Colleen Strauss, Manager
Ph: 651-***-****
Customer Service Representative
* Processed payroll for technicians using ADP software, processed monthly
billing for
residential customers, handled incoming customer calls for service
requests and
complaints, scheduled installation and service appointments, updated
inventory
spreadsheets for Accountant.
Kebco Power Transmission (Eagan, MN)
Sept. 1998 to Apr. 2001
Salary: $11.50/hour
Contact: Andy Delius, Vice President
Ph: 651-***-****
Administrative Assistant
* Hired as front desk receptionist; within a year promoted to
Administrative Assistant to
Sales. Coordinated all travel for President (business and personal),
oversees Owner,
Vice President and Salesmen. Typed all correspondence for executives,
tracked
purchase orders in AS/400, and researched and implemented corporate car
rental
program. Oversaw office remodeling and planned office holiday party.
Skills:
* Type 55+ wpm
* 10-key is over 9000
* Microsoft Word, Access, Excel, AS/400, TABS
* Excellent verbal and written communication
* Excellent time management and multi-tasking
Education:
* Obtained Florida Real Estate Sales Associate License 2005
* Attended Minnesota School of Business, Richfield, MN 2000-2001 for
Networking
* Attended Rasmussen College, Eagan, MN 2000 for Networking
* Graduated with honors from Beaver Dam High School 1990
Professional References:
Lynn Hron, Clerk of Courts (Juneau, WI) - 920-***-****
Stephen J. Hannan, Attorney (Beaver Dam, WI) - 920-***-****
Tony Hubbard, Real Estate Broker (Clermont, FL) - 352-***-****
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