Medical Assistant Customer Service

**** ********* ** #***, **** Hill, Md *****(******-

3573(*************@*****.***

Sharonda D. Drake

Objective

I am searching for a company that will utilize all of my talents as an

office assistant or medical assistant. The opportunity to use my

communication and people skills, as well as my working knowledge of

computer software. The position should present various challenges,

opportunity for growth, and rewards commensurate with performance.

Experience

09-2009-06/2010 Everest College Arlington, VA

Director of First Impressions

Report to Director of Admissions

Greet and direct visitors and students

Operate multi-line switch boards

Schedule appointments for the Financial Aid and Admissions Departments

Direct voice mails overnight to the appropriate person

Compose and type letters and memoranda for President and Director of

Admissions

Register, enroll and manage the student database

Systematically assist and track student admission leads to the

appropriate admission rep

Provide general information about educational programs offered at the

college

Create and maintain daily activity reports

Maintain company phone directory, sign for packages, and sort mail for

distribution to staff.

Prepared USPS mailed and all UPS and Fed Ex Packages for all

departments

Prepare the new student file folders, enter data, update and maintain

student's database.

Perform other administrative duties as assigned.

Order supplies for each department and ensure kitchen supplies ordered

and coffee stocked for employees

11/2008-10/2009 Wyndham Alexandria, VA

Vacation Resorts

Front Desk Agent

Assist guest with check-in and check-out

Explain room features and resort amenities

Confirm and cancel reservations

Balance all cash receipts and work performed during shift

Manage gift shop daily

Receive guest request and/or complaints and assure that the

appropriate actions have been taken

Perform pre-arrival room inspections

Received credit card payments for items in gift shop.

6/2005-9/2009 Washington, DC

Check-N-Go

Customer Service Representative

Received revenue and personal checks to approve pay day loans.

Make collection calls and courtesy calls to remind customers of

appointments.

Greeted customers, kept business and inventory records and handled

daily monetary transactions

Prepared customers for collection, entered customers information into

companies database

File, copied and fax confidential information to different

institutions.

Managed store without supervision

Deposit personal checks to different institutions.

Responsible for opening and closing branch daily

09/2004-10/2006 OB/GYN of Mid-Atlantics Washington, DC

Medical Assistant

Ordered lab work and x-rays, prioritized patient daily according to

acuity and scheduled patients procedures

Take vital signs, prep for procedures, draw blood, and obtained lad

specimens, maintained and set-up patient rooms.

Performed preventive maintenance on emergency equipment, assisted with

patient and family education, assisted with non-sterile dressing

changes

Trained in phlebotomy, triaging, lab strip preparation, urinalysis,

spironmetry, venipuncture, assisted with pap smears, retrieve patient

deductibles and prepared receipts for all transactions, verified

benefits, and answered multi line phone

Education

10/2000-6/2003 Spingarn SHS Washington, DC

Diploma

09/03-08/04 Sanz School

Washington, DC

Certificate in Medical Assistant

References

References are available on request.

Contact this candidate