Marilea T. Compton *** Fairview Drive, Milton, NC 27305

abg3wg@r.postjobfree.com 336-***-****

Polished, professional Customer Service offering with a reputed business.

. Two years of experience providing customer support in a busy call center

environment for a cell phone company.

. An unwavering commitment to customer service, with the ability to build

productive relationships, resolve complex issues and win customer

loyalty.

. Strategic-relationship/partnership-building skills -- listen attentively,

solve problems creatively, and use tact and diplomacy to find common

ground and achieve win- win outcomes.

Experience:

> Customer Services Representative 02/2005-08-2007Telvista, Inc.

Danville VA

> Customer inquires, complaints, billing questions and payment

> extension/service requests. Calm angry callers, repair trust, locate

> resources for problem resolution and design best-option solutions..

> Key Accomplishments:

> Managed a high-volume workload within a

> deadline-driven environment. Resolved an average of 550 inquiries in

> any given week and consistently met performance benchmarks in all

> areas (speed, accuracy, volume).

> Helped company attain the highest customer service

> ratings (as determined by external auditors) -- earned 100% marks in

> all categories including communication skills, listening skills,

> problem resolution and politeness.

> Officially commended for initiative, enthusiasm,

> tenacity, persuasiveness, intense customer focus and dependability in

performance evaluations.

> Receptionist 5/2003-2/2005 Caswell Financial Services, PO Box 1147,

Yanceyville, NC

> Minimized debts through collection calls and letters.

> Prepared court papers for the company .Scheduled times

> in the proper sequence for attending court. Attended court to obtain

Judgments for the company.

Compiled loans for qualified applicants and distributed

> loans to these customers. Received loan payments and kept an

> accurate tally of the cash drawer.

> Key Accomplishments:

> Compiled 100 loans in a month. Consistently received high marks in

> accuracy, speed and dealing with the customers with diplomacy and

tact.

>

Education:

Danville Community College, 5/1994, Danville, VA, Associate degree as

Microcomputer Specialist

Extensive course training in all current computer software and did

installation of software as needed. Made minor repair on computers.

Skills:

. Proficient with all current software; such as Microsoft Word, Excel

and the Internet. Taught to learn new software quickly so my work

goes smoothly.

. Strong verbal and written communication skills and, learned to work

with minimal supervision.

. Taught to do quality work under pressure and meet deadlines in a

timely manner using multi-tasking skills and, prioritizing of work.

References

Available upon request.

Contact this candidate