Customer Service Representative

Monica Kjergaard

**** * **** ** #*, Sioux Falls, SD 5 7104 - 6 05 -201 -4255 (H) - - *********@*****.***

P rofessional Summary

Customer Service Representative - Client Relations - Data EntryMotivated customer service

representative with over 3 years retail experience in a past- paced environment.

Excellent communicator with 6+ years experience working in a demanding call center environment as

a customer service representative.

Personable and responsible Cashier with 1+ years of experience working in fast- paced

environments. Solid team player with great positive attitude.

Skill Highlights

Strong organizational skills Top cashier performer

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Excellent communication skills Customer service oriented

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Energetic work attitude Multi- line phone usage

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Work Experience

Target November 2009 to Current

Operator/ Backup Cashier

Sioux Falls, SD

Greeted customers entering the store to ascertain what each customer wanted or needed.

Recommended, selected and helped locate and obtain out- of - stock product based on customer

requests.

Ronald McDonald House January 2010 to Current

Night Manager

Sioux Falls, SD

Received multiple reviews acknowledging my level of dedication to excellent customer service.

Guaranteed positive customer experiences and resolved all customer complaints.

Resurgent Capital November 2005 to November 2009

Customer Service/Collection

SiouX Falls, SD

Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.

Cross- trained and provided back- up for other customer service representatives when needed.

The Credit Store August 2000 to October 2005

C ustomer Service

Sioux Falls, SD

Managed wide variety of customer service and administrative tasks to resolve customer issues

quickly and efficiently.

Excelled in exceeding daily credit card application goals.

Received multiple reviews acknowledging my level of dedication to excellent customer service.

Education and Training

Lincoln 1986

Sioux Falls, SD, UNITED STATES

Minor

K eywords

Customer service, customer retention, sales, MS Excel, MS Word, cash handling, data entry.

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