Customer Service Sales
Resume:
Melissa K. O'Brien
Hickory, NC 28601
abg3u3@r.postjobfree.com
EDUCATION
Catawba Valley Community College
Accounting, January 2009-May 2010
Lenoir Rhyne University
Counseling, August
2008-December 2008
B.A. Psychology, Graduated in May 2008
Minor: Sociology
Appalachian State University, Boone,
NC
Overall GPA: 3.43
St. Stephens High School, Graduated in May 2005
COMPUTER SKILLS Software: MS Word, MS Excel, MS PowerPoint, SPSS, Minitab
LANGUAGE SKILLS Ability to communicate in Spanish at a moderate level
EXPERIENCE Pharmacy Technician, CPhT, CVS/Pharmacy, Hickory, NC, July 2008-
present, Julia Duncan, 828-***-****
. Duties include undertaking initial insurances for
prescription billing and adjudication of claims,
(billing Medicaid & various 3rd party insurances),
data entry of patient demographics and
prescriptions by communication with physician's
offices via telephone, fax, and e-mail, assisting
in insurance audits and inventory control by
pulling out of date drugs and ordering from
outside vendors, as well as office/reception
duties (including telephones-greeting/directing
multiple call lines from patients, physicians, and
insurance companies), and prescription filling
using knowledge of pharmaceutical Latin
abbreviations
. In charge of total pharmacy inventory (since Jan.
2011)
. Translate for customers who speak only Spanish
. Used customer service skills to collect payments
and meet sales goals
. Nationally Certified per Pharmacy Technician
Certification Board, September 2009
Conference Assistant, Appalachian State University, Boone,
NC, Summer 2007, Matt Tantau, 828-***-****
. Work 40 hours per week to help fund college
education
. Serve as a liaison between camps and
administration
Sales Associate, Old Navy, Boone, NC, September 2006-April
2007, Susan Rhoney, 828-***-****
. Work 20 hours per week during school
. Trained on and used excellent customer service
practices in fast-paced work environment
. Participated in corporate program to increase
sales; achieved all sales goals
Collections Representative, Wachovia-HomEq Servicing,
Boone, NC, February 2006-August 2006
. Work 20 hours per week during school and summer
. Answer a high-volume level of telephone calls
. Used excellent negotiation and customer service
skills to collect monthly payments and set up
payment plans
. Assist, advise, and refer individuals on issues
related to personal needs
ACTIVITIES President of Resident Student Association of Appalachian
Heights Residence Hall, August 2007-May 2008
. Conduct meetings once a week to improve living
conditions in residence hall and plan events for
residents to attend
Presentation
. "The Significance of Laughter in Interpersonal
Relationships", North Carolina Psychological
Association Conference, University of North
Carolina at Chapel Hill, 2007
AWARDS & HONORS
Outstanding Leadership Service Award (2007-2008)
Chancellor's List (1 semester)
Dean's List (4 semesters)
Hickory Kiwanis Scholarship
(4 years) State Employees
Credit Union (4 years) Hickory
Service League Scholarship (4 years)
REFERENCES
References are available upon request.
Contact this candidate