Manager Customer Service
Resume:
LYDIA SWIRE
Coppell, TX 75019
Cell: 972-***-****
abg3sr@r.postjobfree.com
Objective:
Seeking a challenging position within a well established company which will
develop my skills and provide the chance to grow within organization.
Skills:
. Strong organizational and communication skills.
. Excellent problem solving and analytical skills.
. Ability to multi-task in a fast paced environment.
. Ability to manage multiple assignments while maintaining strict
levels of discretion and confidentiality.
. Proficient in Windows, Microsoft Word, Excel and Powerpoint
PROFESSIONAL EXPERIENCE
METLIFE HOME LOANS, Irving, Texas 10/10 -
Present
Executive Assistant
. Provide administrative support to the AVP of Talent Acquisition
. Back up assistant to VP of MLB Human Resources
. Responsible for Weekly Reporting for Sales and Operations
. Plan and help coordinate training classes
. Assist in planning job fairs
. Maintain phone directory for department
. Support in getting new hires setup in the office
. Process invoices to be approved and submitted for payment
. Assist other managers with projects when needed
. Coordinator for the Working On Wellness Program for the entire
Irving office.
FIRST HORIZON CONSTRUCTION LENDING, Irving, Texas 12/08 -
09/10
Executive Assistant
. Report directly to the Asset Resolution Manager and the Regional Asset
Manager, SVP.
. Responsible for all the administrative duties in this department.
. Order appraisals, title updates and BPO's.
. Manage report for the payment of taxes on all foreclosure properties.
. Manage report for the preservation of all the foreclosure properties.
. Prepare Bid Request for final foreclosures.
. Put together the foreclosures packages for submission to the OREO Dept.
. Process expense reports.
. Submitted all approved invoices to accounting.
Lydia Swire
Page 2
PROFESSIONAL EXPERIENCE
JP MORGAN CHASE BANK, Irving Texas
04/08 - 12/08
Gain & Loss Specialist
. Report directly to the Default Control AVP
. In charge of mailing out all breach letters for the department.
. Assist on any special projects that came into the department.
. Monitor to ensure the BPO and RMV requests had been placed with the
vendor and the order was received and updated in the core servicing
systems.
. Order supplies for the department
INDYMAC BANK, Irving, Texas
01/04 - 01/08
Executive Assistant
. Provided a wide range of administrative support to Regional Vice
President of Operations and Human Resource Manager.
. Distributed incoming and outgoing mail.
. Pulled daily reports for Vice President
. Order and maintain office supplies for the department.
. Maintain an accurate employee telephone list and other necessary
databases.
. Coordinated the testing of all applicants coming in for a job
interview.
. Work closely with HR Manager in recruitment process.
. Process the paperwork for new hires, issued employee badge, order
computer and setup cubical.
. Schedule and maintain calendar of appointments, meetings and make
travel arrangements.
. Ordered monthly lunches for the office.
. Maintained the parking spaces for the office.
Customer Service Representative
Transferred to the Outbound Call Center.
. Made welcome calls to all new construction loan customers each day.
. Followed up on outstanding taxes and liens with customers to make sure
they were taken care.
. Prepare a daily report for the Outbound Department
. Back up for Incoming Call Center calls
. Answered customer inquiries and resolved problems
. Sent out NOI letters each month.
WESTMARK MORTGAGE CORPORATION, Costa Mesa, CA 10/93
- 4/95
Operations Administrator/Office Manager
. Responsible for all administrative duties to the Vice President of
Operations.
. Provide administrative support to the Underwriting, Funding, Shipping
and Quality Control Departments.
. Order and disburse office supplies for the entire office.
. Maintained all office equipment.
. Under the direction of the Vice President of Operations performed
personnel activities (processed new hire paperwork, insurance and
payroll).
Contact this candidate