Andre Vinson, ***** E. Darthmouth, Aurora, CO ****4 720-***-**** / (630)

***-****

E-mail: abg3sp@r.postjobfree.com

OBJECTIVE: To apply my skills and knowledge in an people orientated

environment with an

opportunity for growth within the company.

HIGHLIGHTS OF QUALIFICATIONS:

( Over 11 years of compound experience in the IT and Telecom

environments.

( 6+years SQL Server database development experience.

( Good knowledge of computer hardware and software and ability

to learn about new software

( Technical troubleshooting and customer support experience.

( 5+ years of programming experience in VBA for MS Access and

Excel.

( Hands-on experience in Installing, configuring and managing

SQL Server 2000 / 2005.

( 3+ years of web base development experience in VBScript, ASP,

PHP, CSS and HTML.

( 3+years scripting with various software imaging packages and

languages such as Java.

( Hands on experience with Apple/Mac Pros Laptops, IBM/Dell/HP

Laptops & Desktops.

( Analytical mind which is able to process information

logically.

( Ability to run and operate database systems.

( Organized yet flexible in setting and adjusting work

priorities.

( Demonstrates good interpersonal and communicational skills.

( Able to work as part of a team and independently with little

supervision.

COMPUTER SKILLS:

Operating Systems: Windows 3.1/95/98/2000/NT/XP, DOS, Novell NetWare

5.x & 6.x,

UNIX on Sun Solaris 2.6/2.7, NT4.0/2003 Server/Workstation

Languages: Visual Basic.NET, ASP.NET, MS Access 97/2003, and Visual

C++

Network Protocols: TCP/IP and NetBEUI, PPTP, L2TP VPN's: IPSec and SSL

Internet/System tools: IE4/5/6/7, HTML, Dreamweaver, ODBC, DAO, ADO and FTP

formats

Databases: Visual FoxPro 3/5/6/7 and Microsoft Access 97/2000/02/03,

MS SQL Server 7.0/2005

Software: Microsoft Office 2003/2007,Citrix, Visio, Lotus Notes 5,

Crystal Reports 8.5,10,

SCCM, Microsoft Project, MS SMS Server, Remedy, Microsoft

Back Office,

Exchange 5.5/2003, Norton's Ghost 2005, VBScript,

JavaScript

CERTIFICATIONS:

( A+ Certified, - "in-progress" COMPTIA

( Microsoft Certified IT Professional Server Administrator (MCITP-SA) -

9/2011

( Microsoft Certified IT Professional Database Administrator (MCITP-DBA) -

10/2011

CONNECTIVITY:

Light administration of:

( Windows 2000/XP and Windows 2000/03 servers.

( MS Access Databases, SQL Server 7.0/2K/2K5, and IIS 6.0

servers

( Active Directory accounts administration.

( Implement large scale workstation Ghost imaging projects.

( Implement SCCM, Desktop Enterprise Deployment of Windows 7

Install and configure Win2K, WinNT4.0, WinXP, Novell clients

and mainframe

Connectivity :

( Windows NT 4.0 and Windows 2000/03 servers via TCP/IP

( Attachmate (Irma and Extra!), Rumba, and Hummingbird Host

Explorer

( Via TCP/IP, LAN gateways, Troubleshoot and resolved complex

hardware & software issues

Client Operating Systems:

( Windows NT Workstation 4.0 and Windows 2000 professional

( Windows 98, XP, Windows for Workgroups 3.11, Windows Vista

CAREER SUMMARY

Sept 05 - Mar 2011

APEX COMPUTER SYSTEM, INC, Cerritos, CA

SBC/AT&T, IBM, Chicago IL

DSR / IT Support Specialist (Tier 2) - Contractor

This position involved working in an analytical and technical capacity in

various scale projects from

the general and detailed design stages through testing and implementations.

This was primarily a Win 2K/XP Windows 7 systems support area involving

WLAN administration

Database design in MS Access, SQL Server 2000/2005.

Business Needs specified as follows:

. Eliminate redundant incidents, encourage user self-service to reduce

volume of service desk cases

. Reduce resolution times and service outages, avoid missing service level

agreements (SLAs)

. Merge geographically or organizationally separate help desks into a

single point of control

. Identify business services affected by incidents and problems to

prioritize resources accordingly

. Transition from a 'fire-fighting' mode to a proactive, service-oriented

mode

Support and implementation needs specified as follows:

. Provided Systems administration support for 3000 Windows 2000/XP

workstations multiple Windows2000/2003 servers and Legacy client systems

and configurations.

. Assisted customers with connectivity issues; i.e. TCP/IP

uninstall/installs, dial-up networking, hardware, software issues to

include Windows 95/XP. NT4.0/2000, Outlook Express, Exchange 2003, modem

connectivity, network interface cards, {i.e. NIC} peer-to-peer

networking, and other issues.

. Diagnosed problems by asking accurate, concise questions in a

professional and timely manner.

. Accurately prioritize, categorized and logged calls, reset network

passwords, resolved print queue problems, managed escalated crisis and

transferred calls to other support groups as appropriate.

. Assisted in migrating users to a new CISCO VPN release and Desktop/Laptop

imaging Deployment.

. Resolved hardware, software, and network problems via phone or in person

for support systems and applications.

. Provided support for customers by troubleshooting, giving technical

presentations,

evaluating customer capabilities and needs, performing analysis, and

suggesting

alternative solutions.

. Installed standard software and associated updates on various types of

hardware.

. Defined configuration, testing and debugging standards.

. Evaluated hardware/software products and prepared formal proposals for

selection of hardware and software products. Proficient in specific

operation system technology as defined by systems manager.

. Focal point for making sound decisions related to data collections, data

analysis, methodologies and study design.

. Conducted research to collect and assemble data for databases - Was

responsible for design/development of relational databases for collecting

data.

. Maintained the data integrity during extraction, manipulation,

processing, analysis and storage.

. Built data input and designed data collection screens - Managed database

design and maintenance, administration and security for the company.

. Data output - Made data chart presentations, coded variables from

original data, conducted statistical analysis as and when required and

provided summaries of analysis.

. Cooperated with external outsourcing on the design and development of

analysis.

Jun 05 - Aug 05

UNNITED AIRLINES, SWISSPORT CARGO Chicago IL

Junior Systems Administrator - Contractor

. Provided system administration support for 2200 Windows

95/98/XP/2000/NT workstations multiple Windows/Novell servers and

Novell client configurations.

Apr 05 - Jun 05

TAKEDA PHARMACEUTICALS for IBM. Lincolnshire, IL

System Support Technician - Contractor

. Provided system and Technical support for 500+ Windows/98/XP/2000/NT

IBM Laptops, printers and multiple NT 4.0/Windows 2000 servers.

Aug 04 - Mar 05

Hartford Professional Services, Inverness, Illinois

End users: Hartford Computer Group -{Consumer Electronic Div}

Support Technician / CE Tester - Contractor

. Provided system and Technical support for over 300+ Windows/98/XP/2000/NT

workstations Laptops/notebooks, Laser/DeskJet printers and other

peripherals and electronic equipment.

. Testing of Web applications, client-servers, networks, multimedia,

databases, training and related projects on Win NT, 2K, XP, MacOS, Xbox

. Supported the training staff with any issues they may come across at

recent installs.

. Assisted the Technical Support department with any backlogs of issues.

. Continually trained on new software products while assisting clients with

standard products what it does, and why it should be used.

May 04 - July 04

Instant Technical Services, Chicago, Illinois

End users: Bank One

Systems Support Analyst - Contractor

. Provided system administration support for 150 Windows/95/XP/2000/NT

workstations multiple NT 4.0 servers and client configuration and 5

System 8.0 Power Mac's configured with Virtual PC for Mac's to be in the

Windows XP Professional environment and Systems Commander to be supported

in the NT environment.

. Provided users in trusted domains access to resources in trusting domains

resolving connectivity issues.

. Installed and Upgraded test servers with NT 4.0 server, and SQL Server

7.0 databases software.

. Managed Database Users and Security, Performed Database Maintenance, Back

Up and Restored Databases.

. Managed NT user Logins and Scheduled database Events Configured security

systems into databases.

EDUCATION:

B.S. in Computer Science, American College of Computer &

Information Sciences

Birmingham, AL - {in progress - estimated Degree date 12/2011}

ALTERNATE CONT: (630) 457 - 7557

RATE: MARKET on a W2.

AVAILABILITY: 2-weeks

REFERENCES: Available upon request.

Contact this candidate