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Customer Service Representative

Location:
Russellville, TN, 37860
Posted:
July 25, 2011

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Resume:

JENNIFER S. GANN

**** ****** ******* **. *: 423-***-****

Russellville, TN 37860 C: 865-***-****

abg3s2@r.postjobfree.com

Achievement-driven and results-oriented professional interested in obtaining career employment in a quality

organization.

QUALIFICATIONS

• Consistently types 60-65 words per minute

• Proficient with clerical/business computer programs to include MS Office (Word, Excel, Power Point, and

Outlook) and Quicken

• Keen organizational skills in the areas of filing and office operations

• Knowledgeable of general office methods, procedures, and office equipment

• Easily trained and eager to learn

• Able to communicate effectively both orally and in writing

EXPERIENCE

08/06 – PRES Kohl’s Department Stores, Inc. Morristown, TN

Soft lines Department Supervisor

• Train, supervise and lead other associates

• Maintain merchandising and visual presentations to ensure great customer service

• Coordinate department objectives and task

• Provide excellent customer service

10/04 – 08/06 Mark Slagle, Twin Lakes Realty Dandridge, TN

Real Estate Assistant

• Researched properties

• Organized mass mailings and email

• Prepared home contracts and listings

• Managed schedules and meetings

• Created marketing materials

• Responded to phone request

08/05 – 10/04 Team Health, Inc. National Patient Service Center, Knoxville, TN

Customer Service Representative

• Logged customer calls into database

• Assist customers with their accounts

• Ensure insurances were filed properly

• Take and or set up payment plans

11/01 – 03/04 Gap, Inc. Old Navy Outlet Sevierville, TN

Department Supervisor

• Supervised shifts of 5-15 employees.

• Lead new flow shipments

• Trained all department associates

02/02-09/02 Additional duty during an extended position vacancy

• Trained all employees on running register and policies

Jennifer S. Gann

• Performed safe and register counts

VOLUNTEER ACTIVITIES

733rd Family Readiness Group (FRG)

01/09-PRES

Secretary & Treasurer

• Maintain accurate minutes of meetings and activities

• Manage all FRG finances

• Purchase materials for fund raisers and events

• Coordinate between FRG officers, family members, and military personnel

721st Family Readiness Group (FRG)

08/05-08/07

President

• Coordinated with FRG and the Army Liaison while unit was deployed to Iraq

• Assisted families while soldiers were activated

EDUCATION

May 2000 Jefferson County High School, Dandridge, TN

Diploma

REFERENCES AVAILABLE UPON REQUEST AVAILABLE AFTER 2 WEEK NOTICE



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