Customer Service Software

Location:

Posted:

July 26, 2011

C hristopher S. Pierce

**** ***** ** ** #*** Berrien Springs, MI 49103

269-***-**** **********@*****.***-****.***

COMPUTER TECHNICIAN with 5+ years experience troubleshooting and resolving computer hardware / software

problems for diverse clients.

Computer, Networking & Related Abilities

Installation and setup of various operating systems including Windows Seven

Administration of Windows operating systems

Troubleshooting hardware and software problems

Strong background in troubleshooting and solving problems using technical manuals.

Build, assemble and disassemble personal computer systems installing CPUs, CD ROMs, hard drives,

floppy drives, RAM, sound/video cards, network cards and modems

Utilize and configure computer software such as Microsoft Windows, Microsoft Word and Microsoft Office

including PowerPoint

Able to upgrade PCs

Possess excellent customer service skills and ability to communicate

Work efficiently in both an independent and team atmosphere

Education

• ITT Technical Institute, South Bend, IN Graduate: September 2011

Associate in Specialized Technology Degree

Information Technology - Computer Network Systems

Academic Excellence

• Honors 3.5 GPA, fall 2009

• Highest Honors 4.0 GPA, winter 2009

• High Honors 3.75 GPA, spring 2010

• Highest Honors 4.0 GPA, summer 2010

• Perfect Attendance, summer 2010, winter 2010

Freelance computer technician, Berrien Springs, MI 49103 2005 - present

• Troubleshoot and resolve computer problems; build and upgrade systems; install software and perform

general maintenance for clients; assist owners in determining hardware and software requirements and

making purchases; and tutor clients on use of hardware and software.

License

• Operator license, state of Michigan

• Chauffeur license, state of Michigan

References

Available Upon Request