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Manager Customer Service

Location:
Radcliff, KY, 40160
Posted:
July 26, 2011

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Resume:

Ray M. Harig

*** ******* ****

Radcliff, KY *****

502-***-****

mailto:abg3rt@r.postjobfree.com

OBJECTIVE Obtain a position as a manager on a dynamic company team

requiring proven ability to enhance operational efficiency,

affect team productivity, maximize operating funds and improve

organizational effectiveness.

SUMMARY More than 15 years of progressively responsible management

positions in complex, diversified organizations. . Extensive

hands-on experience in organizational structuring and team

building, strategic planning, policy development and training

development . Strong management, leadership, communication and

interpersonal skills . Highly energetic leader with solid

organizational, customer service, and problem solving skills .

Strong presentation skills that convincingly articulate

organizational goals and objectives.

Experience

JACK COOPER TRANSPORT LOUISVILLE, KENTUCKY

Yard Superintendent

Feb '09 to Present

. Lead Management team consisting of 6 employees located at the

Kentucky Truck Plant, team manages over 150 NMATA Teamsters. Assist

the team in scheduling and monitor P/L.

. Responsible for day-to-day operation of the facility monitoring

both the railcar loading operation and the plant receipt operation

and inventory control.

. Single point of contact for all third party vendor/contractors,

inclusive of National Tier One Railroad CSX, Ford Motor Company,

and all subcontractors for KTP.

. Process payroll as well as health and welfare payments and

attendance tracking on over 150 employees.

. Conduct accident and injury investigations.

. Conduct safety and quality audits to ensure compliance with Ford

Motor shipping standards and Federal guidelines.

ROAD AND RAIL SERVICES LOUISVILLE, KENTUCKY

HR Generalist / Safety Manager

May '07 to Jan '09

. Over all responsible for the safety program. Develop new programs

and processes within the safety program. Conduct weekly safety

training calls using power point documents. Develop Safety

Incentive program.

. Responsibilities include monitoring drug free workplace programs,

developing pre-employment physical agility tests and ensure billing

for medical services is properly processed.

. Assist with recruiting needs and facility start-ups.

. Process and track workers comp claims. Track training requirements

of 800 associates.

. Conduct accident and injury investigations.

. Conduct safety and quality audits at each of 47 sites

. Travel up to 40 percent; manage my own travel plans and budgeting.

COMPETITIVE AUTO RAMP SERVICES

SHELBYVILLE, KENTUCKY

Terminal Manager, Shelbyville Mixing Center

May '06 to May '07

. Directly responsible for all Labor negotiations that occur between

Company and Teamsters Local 89 from Grievance machinery through

contract negotiations.

. Lead Management team consisting of 10 management members located at

Shelbyville Mixing Center, team manages over 100 NMATA Teamsters

who process over 4500,000 vehicles annually.

. Monitored new vehicle loading and unloading operations as well as

managing the onsite locomotive switch crew.

. Single point of contact for all third party vendor/contractors,

inclusive of National Tier One Railroad Norfolk Southern, Ford

Motor Company, and all subcontractors for the SMC

. Received letter of commendation from Director of Automotive

Services for operational improvements at SMC.

AUTO RESOURCES GROUP

Louisville, Kentucky

Senior Operational Manager, Louisville Assembly Plant

April 1998 to May 2006

. Directly responsible for all Labor negotiations that occur between

Company and Teamsters Local 89 from Grievance machinery through

contract negotiations.

. Lead Management team consisting of 20 employees located at 2

facilities in Kentucky, team manages over 150 NMATA Teamsters who

process over 270,000 vehicles annually. Value of product being

transported is approximately $165 Million per week or $8.5 Billion

Dollars a year.

. Created and Implemented management counseling/professional

development performance review system to ensure equitable system of

discipline and rewards based on company values/goals and customer

service.

. Single point of contact for all third party vendor/contractors,

inclusive of National Tier One Railroad CSX, Ford Motor Company,

and all subcontractors for the LAP

. Responsible for day-to-day operation, financial status for facility

that generates in excess of $7 million annually in revenue.

. Formulated and published a management training manual and ISO 9001-

2000 procedures for organization that outline all facets of

Automotive Supply Chain logistics.

. Recognized as best Operational Manager in the company for 2

consecutive quarters by senior members of management.

Education

. Graduate South Central Senior High School, Elizabeth, IN

. United States Navy Non-Commissioned Officer course (US Navy Middle

Management Course, with concentration on training and operational

management.)

Additional skills

. Former National Security Clearance- TOP SECRET

. Microsoft Office Applications (including Microsoft Project),

AS/400 Mainframes, LAN/WAN.

. CSX VIPS, PAIS, Embarcadero Vintelligent System, Citrix, e-TYMS

. NSTBC TADS, AMS

. First Aid, CPR and Basic EMT Qualified

. Drug Detection Use and Abuse Qualified

.



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