Technical Writer Software

DIAN DEMILLE

**** ********* **** abg3rf@r.postjobfree.com H: 804-***-****

Hayes, VA 23072 http://www.linkedin.com/in/diandemille M: 407-***-****

CAREER SUMMARY

Senior technical writer with expertise in the banking software, financial services, aerospace, and

DoD industries.

Areas of Expertise

• Senior Technical Writer

• VisionPLUS and Vision21 Mainframe

• Financial Services

• Software Development Life Cycle (SDLC) Agile and Waterfall

• International Experience

Software Experience and Processes

• Visio Microsoft Office 2003 and 2007

•

• Power Point FrameMaker

•

• SharePoint Adobe Acrobat Professional

•

• Niku Clarity PageMaker

•

• Snagit Freehand

•

• Microsoft Outlook Lockheed Martin legacy software for

•

proposals

Professional Experience

FIRST DATA CORPORATION, Maitland, FL November 2009 - December 2010

Senior Technical Writer March 2002 - April 2009

Responsible for technical and user documentation to meet compliance and company deadlines.

• Generated technical and user documentation guides using functional and technical specifications and from

reading COBOL on Mainframe platform

• Documented updates to VisionPLUS guides for credit card compliance

• Produced Screen, Report, and Technical guides for various modules in VisionPLUS, including CMS, FAS,

LMS, ITS, MBS, ASM, TRAMS, CTA, and TRAMS/BC

o Captured screens from Mainframe and documented screen literals

o Met with SMEs to understand and document functionality of various processes in VisionPLUS

o Used Visio to document program flows for VisionPLUS Technical manuals

• Captured reports from Mainframe for VisionPLUS guides and documented fields

• Produced cross-reference guides, i.e., reports/programs, files/programs, glossary/indexes, appendices -

100% from research

• Converted files to PDF format in Adobe Acrobat for on-line viewing

• Prepared PowerPoint presentations, including complex quad charts with complex artwork

• Set up templates

• Edited documentation for style, clarity, consistency, and adhering to company guidelines

• Interacted with other technical writers, editors, and SMEs

• Attended documentation meetings, updated milestone charts, and prepared estimates for documentation

efforts

COMPUTER ASSOCIATES, Maitland, FL August 1998 - January 2002

Technical Writer

Responsible for technical and user documentation to meet company deadlines.

• Edited software manuals

• Converted files from Mainframe into Microsoft Word

• Produced all online presentations

LOCKHEED MARTIN, Orlando, FL October 1985 - July 1998

Presentations Department, Media Coordinator, Graphics, Lead Editor

Possessed DoD Secret Clearance

As a member of the Presentations Department, I was responsible for:

• Proposal documentation that included writing, editing, producing complex artwork, and complex tables

• Long-range operating plans, newsletters, product factsheets, brochures, and special event materials

• Kodak visual aids, slides, and other marketing materials for senior-management level briefings

• Publication and visual aid efforts for major company events including Recognition Night, United Way

campaign, and Engineer’s Week

EDUCATION:

AA, English/Business, Valencia Community College, Orlando, FL, 1990

Rollins College, Hamilton Holt night school - English & Psychology courses

QUALIFICATIONS:

• Professional technical writer with 10+ years experience and +14 years in Aerospace industry

• Strong background working with FrameMaker, Microsoft suite, including Word, Visio, Excel, and Power

Point, PageMaker, Freehand, COBOL mainframe, and legacy Lockheed Martin proposal software

• Generated factsheets, technical typing, proposal typing, large complex artwork from drawings, and tables

from written copy

• Worked closely with top-level executives with their conceptual ideas, rough drafts, and working papers to

generate finalized ready-to-deliver documents

• Quick study, ability to multi-task, organized, team player, problem solver, perform at peak efficiency, self-

reliant, strong work ethic, ability to learn software packages easily

• Excellent verbal/written communication and interpersonal skills

• Strive in a fast-paced work environment

• Strong organizational skills

• Attention to detail and quality work are a strong attribute

• Demonstrated Integrity that is non-negotiable

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