Customer Service Technical Support
Resume:
RACHEL E. CAMPBELL
Clinton, MS 39056
Home - 601-***-**** Cell - 769-***-****
**************@*****.***
OBJECTIVE I am seeking a position that will allow me to utilize my
strengths and continue to grow with my experience.
EDUCATION Bachelor of Science in IT with Software Programming, University
of Phoenix, September, 2009.
STRENGTHS AND SKILLS
Although a majority of my experiences are within call centers and
customer service. It has given me the strength to work
with a team, follow various directions as needed for each
department. I am flexible, enjoy challenges, and can
adjust quickly to different environments.
Strengths: Skills:
Organization Microsoft Windows Office Suite
Communication HTML/XML/CSS
Self Motivation Java/.NET/C++
Trouble Shooting SQL
EXPERIENCE
Avis Budget Group - Retail Sales Agent (Apr. 2014 -
current)
Located within the Jackson Medgar Wiley Evers International Airport,
my current position involves working with customers for
both Avis and Budget. With each customer, I must determine
they are selecting the proper vehicle for their needs
including: number of passengers, amount of luggage and
equipment, and destination. An extensive knowledge of our
fleet is needed to complete these transactions. I am known
for a friendly customer service approach with the ability
to answer concerns and handle objections.
Enterprise/ National Alamo - Rental Agent (Sept. 2013 -
Apr. 2014)
Located at the National Alamo counter within the Jackson Medgar Wiley
Evers International Airport, my primary responsibilities
were to assist customers in picking up their car rentals
and offering additional service options. As the closer
each day, I regularly had additional duties including
working the exit booth, handling check-ins, and assisting
the Emerald and Executive members with choosing their
vehicles from the line.
Comcast - Technical Support Representative (Oct. 2007 -
Dec. 2011)
This was a high speed internet technical support position. In a call
center atmosphere, I answered calls ranging from service
interruptions to questions about setting up a home network
and email clients. A majority of the customers were
utilizing Windows XP, Vista, and 7. However, we did have
those utilizing the MAC Tiger, Leopard, and Snow Leopard
operating systems.
OAO Technology - Computer Operator (June 2006 - Feb. 2007)
This was a contract position between OAO Technology and GM Service
Parts Operations Division located in Brandon, MS. I was
responsible for monitoring the system processes, accepting
and extracting downloaded orders, and processing the
picking tags needed for floor employees. Also responsible
for closing loads and verify HAZ/MAT codes are listed and
stamped. Other daily procedures included maintaining data
sheets as reference for daily statistics, backing up
information, maintaining the handheld RF guns, processing
the material returns, and keying in claims.
Cellular Depot - Sales Associate (Dec. 2003 - May 2004)
Cellular Depot is an authorized agent for Cingular Wireless. This was
a retail sales position which required being able to
suggest products and services that meet our customers'
needs. I also reviewed customers' accounts for possible
advice on new products and plans that better meet their
requirements.
AT&T Wireless - Customer Account Executive (Sept 2002 -
July 2003)
I handled inbound internal and external customer calls with regards
to their wireless accounts. These calls could range from
the simple feature explanations, analyzing rates and
upgrading equipment to further maintain the customer base.
SkyTel - Technical Support Specialist (Apr. 1996 - Mar 2001)
Although Technical Support Specialist was my primary duty during my
time with SkyTel, I had several opportunities to lead
training sessions, daily briefings, write the technical
training manual, and author several training modules used
by the Corporate Training department. The training sessions
and briefings averaged 20-40 coworkers per session.
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