Customer Service Quality Assurance

David Marshall

*** ********* *******

Buffalo, NY 14220

(716)- 603-0099

***********@*****.***

OBJECTIVE Seeking a challenging position within an organization where my experience can

be effectively utilized to improve operations and contribute to company goals

EDUCATION LACKAWANNA HIGH SCHOOL, REGENTS DIPLOMA

US Navy veteran

EXPERIENCE Geico Insurance Company

Claims Service Representative 8/2010- 7/2011

• Provided excellent customer service through prompt, accurate, and reliable

insurance advice.

• Responsible for determining liability on claims reported

• Issued payments, set up auto damage appointments with body shops.

• Kept a diary of assigned claims, working each one to closure.

• Ensured proper payments were issued to customers and businesses

• Met or exceeded company expectations in various fields such as ARX utilization,

Customer Interaction, and Number of Reports taken

John Lund Construction

Concrete Finisher 11/2009-8/2010

• Duties included forming, prepping, and pouring concrete slabs.

• Followed up on repairs and modifications utilizing blueprints.

• Management of material, equipment and scheduling of daily activities.

United States Navy

Hydraulic Specialist, 10/2007-10/2009

• Performed preventive and corrective maintenance on steam powered catapults

and hydraulic components on Four C-13 Mod. 1 catapults.

• Responsible for viewing hydraulic and steam gauges to insure systems were

functioning correctly

• Flight Deck Team Supervisor responsible for launching and recovering aircraft

in a safe manner

• Gained proficiencies and experience in: troubleshooting, schematic and blueprint

reading, corrosion control and prevention, hazardous material handling and

storage, personnel management.

United States Navy

Quality Assurance Specialist, 10/2005- 11/2007

• Reviewed and signed off on tasks to ensure maintenance actions were properly

completed

• Audited several work centers to ensure proper documentation of maintenance

actions

• Audited departments monthly to ensure all tools were accounted for

• Completed audits of contractor records and procedures

• Produced written and oral reports and presentations

PROFICIENT IN MICROSOFT INTERNET EXPLORER, WORD, EXCEL, POWER

POINT, ACCESS, OUTLOOK, MOZILLA FIRE FOX, ADOBE PHOTOSHOP

PREVIOUS SECRET SECURITY CLEARANCE HELD

COMPUTER

SKILLS

COMPUTER

OTHER

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