JAMES D. GILMAN

*** ******* ******* ***** ~ Collierville, TN 38017 ~ 901-***-****

OCCUPATIONAL GOAL

To secure a challenging leadership role directing

decisions, implementing timely and effective tactical

plans, while developing and guiding an organization through

change and growth.

EMPLOYMENT

10/2010-Present Federal Express Corporation, Memphis, TN

Field Project Packaging Engineer

Responsibilities include: Minimize damage packages by

indentifying the root causes of damage, creating damage

reduction plans and implementing programs based on these

plans. Programs include customer education and packaging

improvement efforts, proper package acceptance and handling

awareness, damage claims inspections and management

information reports. Currently the lead on all Packaging

Sustainability Programs for FedEx and a member of the

Sustainable Packaging Coalition.

12/2007-10/2010 Federal Express Corporation, Memphis, TN

Manager: Packaging Services; Packaging Design &

Development Lab

Responsibilities include: Providing leadership to a team

of engineers and hourly employees to provide timely package

testing and design service to our customers. Project manage

Overgoods - Loss and Damage Reduction Team (Memphis Hub)

and the QMD Pilot FedEx Freight Damage Reduction Team.

Developing short and long term strategies to support FedEx

Freight- which includes design freight testing

specifications, purchase testing equipment and facilities

to support these applications.

12/2002- 12/2007 Federal Express Corporation, Memphis, TN

Manager: Packaging Engineering

Responsibilities include: Providing leadership and

developing strategies for 10-15 Field Packaging Engineers.

Improving the customer experience by reducing claims-

developing claims reduction strategies & project managing

the implementation. Working with Automotive customers to

analyze damage and loss claims, thus developing and

implementing actions to improve service.

9/95-12/2002 Federal Express Corporation, Memphis, TN

Packaging Project Engineer

Responsibilities include: Design packaging to find the

minimum packaging required for safe transit. This

eliminates overpacking and reduces shipping costs for FedEx

customers. Product types include: Automotive, Health,

Flower, Electronic, Food and Medical.

Participated in the development of a material-handling

device to move non-palletized oversized freight through

sort operations without damage.

Developed service packaging for major automotive customers

to improve performance; parts includes hoods, doors,

engines, transmissions and windshields. Was the lead team

member in the development of a training video for handling

and loading automotive parts in the express environment

EMPLOYMENT

9/92-8/95 UNITED TECHNOLOGIES CARRIER, Syracuse, NY

Packaging Supplier Productivity Engineer

Responsibilities include: performing value analysis and

developing cost reduction strategies from a supplier base.

The following projects have been implemented:

Completed a study for returnable containers in various

assembly operations.

Developed corporate agreements with suppliers.

Saved $250,000 on packaging change for Copper Tubing.

Purchased returnable containers ($300,000 savings) in

labor, packaging materials and disposal costs.

Developed and implemented JIT inventory system by

utilizing new MRP system and logistics.

Trained in Kazian, the Japanese concept of one piece flow,

JIT and Value Analysis.

Featured in the June '93 issue of Purchasing

Magazine.

4/89-9/92 TRICO PRODUCT CORPORATION, Buffalo, NY

Packaging Engineer

Responsibilities included: all areas of packaging from

purchasing materials, supplies and equipment to working

with Sales to develop aftermarket packaging.

COST SAVINGS

Reduced corrugated container costs $160,000/yr. by

redesigning packaging for wiper arm and blades.

Saved $30,000/yr. and increased packaging rate 50% by

switching to

automated bagging equipment from folding cartons.

Reduced interplant shipping costs by implementing and

purchasing returnable containers.

QUALITY

Redesigned and standardized Ford Service Packaging

reducing costs in material & shipping.

Rewrote packaging sheets used in Mexico assembly

operations.

Purchased CAPE pallet and carton alignment software.

Developed corporate packaging procedures.

9/88-4/89 McDonnell DOUGLAS CORP., Long Beach, CA

Packaging Engineer

Responsibilities included: the development and update of

packaging specifications for a wide range of aircraft parts

such as structural components, avionics and major

subassemblies; the development of container designs along

with the methods, materials and handling procedures to

assure protection throughout product distribution; design

work on a Computer Aided Design (CAD) system; developing

and preparing packaging, labeling and documenting

instructions for the shipment of hazardous materials world

wide via all modes of transport.

EMPLOYMENT

5/88-9/88 GENERAL MILLS, Buffalo, NY

Entry Level Training Program

Involved in multi-functional training program that

covered areas in Processing, Packaging and Shipping.

9/87-3/88 McDonnell DOUGLAS CORP., Long Beach, CA

Co-op Associate Packaging Engineer

Participated in a six-month training program covering

areas such as CAD, package development and hazardous

material packaging.

PROFESSIONAL MidSouth Chapter of IOPP, Packaging Engineering Department

Advisory Board:

AFFILIATIONS Rochester Institute of Technology and Christian

Brothers University

Founding Member of the CBU Heath Care Packaging Consortium

COMMUNITY Collierville Youth Soccer Coach since 1998

VOLUNTEER Member of Knight of Columbus since 1996

ACTIVITES

EDUCATION Rochester Institute of Technology, Rochester, NY 14623

Degree: Bachelor of Science, May 1988

Major: Packaging Management, 3.0/4.0 GPA

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