Customer Service Manager
Resume:
Tracy A. Caples-McDonald
Hudson, WI 54016
********@*****.***
Summary of Qualifications
Organized professional with a payroll/accounting and criminal justice
background. Strong verbal, written and interpersonal communication skills.
Self motivated. Areas of strength include:
Active listening Time management Leadership
Critical thinking Cultural diversity Administration
Education
Metropolitan State University, St. Paul, MN:
Criminal Justice B.A., December 2011
Constitutional Law Critical Issues in Law Enforcement
Corrections Citizenship: Community Involvement
Juvenile Justice Diversity Issues in Criminal Justice
Applied Criminology Criminal Justice Ethics
Police Culture Research Seminar in Criminal Justice
Internship
Minnesota Correctional Facility-Red Wing, September 2010-December 2010
Corrections Security Caseworker - 400 Hours
. Interned as a Corrections Security Caseworker in the Sex Offender Unit
. Job shadowed Corrections Officers and also CSC in the adult housing unit
. Co-Facilitated EQUIP programming
. Observed Steps to Change and LADC programming
Employment History
Volunteers of America Regional Corrections Center, Roseville, MN, 2011 -
Present
Shift Manager
. Supervise offenders in a re-entry type setting
. Monitor resident accountability in and out of the facility
. To ensure that all residents are in compliance with the US Bureau of
Prisons rules and regulations for the facility.
. To assist residents with successful re-entry back into the community
Stock Yards Meat Packing Company, South St. Paul, MN, 2006 - 2009
Accounts Payable Clerk/Payroll Specialist
. Compiled data, computed fees/charges, paid vendors and allocated invoices
to general ledger
. Gathered/posted employee time and payroll data; performed PTO accrual for
multiple union contracts
. Implemented a new timekeeping system that tracked worked hours and
attendance
. Provided new software training to employees; taught managers how to
review, edit and generate reports
using employee time sheet data
. Data entry, word processing, internal and external customer service and
maintained multiple databases for both accounting and payroll functions
Owner/Operator, Minneapolis, MN, 2002 - 2005
Licensed Child Care Provider
. Coordinated 24 hour childcare, providing dressing, feeding, bathing and
overseeing play
. Maintained financial and county records; ordered supplies
. Developed and implemented a pre-school curriculum
Community Involvement
St. Croix Valley Restorative Justice Program:
Volunteer, 2010 - Present
Girl Scouts of America:
Volunteer, 2006 - Present
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