D'JUANA F.S. THOMAS, CRM

*** ******* **** **** - ************, MD 21136

410-***-**** 443-***-****

abg3m2@r.postjobfree.com

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Certified Risk Manager & Finance Director, P &C Underwriting

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Risk Manager/Professional Insurance and Claims Administrator/Accounting

Operations Manager

More than seventeen years experience in strategic qualitative and

quantitative risk assessment, corporate insurance administration,

underwriting and accounting management. Insurance operations manager

skilled in large-scale operations assessments, risk management program

develop, administration and operation efficiency re-design. Specialties

include large for profit entities in various industries and non-profit

corporate insurance management, claims, and property and casualty

underwriting. Attributed to being an energetic, innovative, team and goal-

oriented leader with exceptional communication, motivation and

interpersonal skills. Other areas of experience:

. Multi-million dollar Insurance Portfolio management

. Enterprise Risk Management

. Premium Operations Management

. Accounting

. Compliance Audit Readiness

. Large Commercial P & C Underwriting

. Broker/Client/Vendor Relations

. Process Re-design

Key Accomplishments

. In 2010, garnered a 3.6% rate increase across a $50M book of business

exceeding the rate results for large accounts among all company

regions

. Spearheaded the set up and running of the first successful satellite

underwriting office for Selective Insurance's Large Account

underwriting division.

. Successfully completed the S.E.L.E.C.T. Management Training Program

for high potential employees

. Achieved 2.7% pure rate increase on Mid Atlantic Large Accounts book

of business during 2008-2009 economic down turn; reduced combined loss

ratio by 3 pts.

. Identified operations effectiveness deficiencies and framed the

internal operations structure for optimal efficiency and effectiveness

at Aon Risk Services- Premium Accounting Center.

. Developed, implemented and administered insurance risk-management and

loss-prevention programs for the public for-profit, non-profit,

religious, educational, health care and construction trade

organizations resulting in 25% reduction in claims and loss control

recommendations from 2000-2001 for the Archdiocese of Baltimore.

. Administered risk finance techniques reducing insurance premiums by

$2.2 million, post September 11 for the Archdiocese of Baltimore

. Successfully managed over $300 million in commercial P & C business in

large and middle market accounts as both an account executive and

insurance underwriter.

. Pioneered property data collection for over 1200 buildings totaling

$1.4 billion in property values for the Archdiocese of Baltimore

. Identified IT security risks and implemented security policies for the

Diversified Insurance Agency

. Administered a self-insured Workers' Compensation plan for over 7000

employees

D'Juana F.S. Thomas Page Two

abg3m2@r.postjobfree.com

443-***-****)

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Career Progression

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Selective insurance company August 2006 -

July 2011

Selective Risk Managers: Large Accounts Underwriting Supervisor

Manage underwriting and service of new and renewal Property & Casualty

large commercial accounts at premiums in excess of $250,000. Responsible

for territorial profit and loss on underwriting results for book of

business valued at $50MM. Review team underwriting decisions, process

account and file reviews. Lead underwriting and service team personnel for

Mid Atlantic territory. Develop and foster relationships with agency plant

producers and Insurance clients. Manage a group of 6; 4 senior level Large

Account Underwriters and 2 Assistant Underwriters.

Aon, Baltimore MD June 2004 -

July 2006

Account Manager: Risk Management Relationship Specialist

Senior level risk management and property and casualty insurance account

manager. Assigned accounts consist of major metropolitan municipalities, a

national rail corporation and international manufacturing companies

totaling over $50 MM in premium; largest account size $7.5MM in premium.

Consult with clients on insurance coverage selection, negotiation of

insurance coverages with carriers, contract review and advice as well as

risk administration and manage the day-to-day insurance and risk activities

for commercial insurance clients.

Regional Accounting Operations Manager

May 2003-June 2004

Senior leveled full charge regional premium accounting manager; $2.6

billion billed premium portfolio. Responsibilities included management of

the service center operations and accounting service provided to regional

sales offices and insurance carriers. Planned lead and organized high

level strategic and control planning and operations initiatives.

Accomplishments included developing the regional accounting operations

contingency planning objectives. Oversaw resource utilization and

performance. Developed performance management objectives and standards to

ensure the highest operational efficiency, effectiveness and quality of

services provided. Performed continuous staff development, coaching and

training using performance optimization techniques. Functioned as the

regional operations liaison coordinating premium accounting operations

between U.S., U.K, and Bermuda corporate broker operations. Directed the

accounting staff of 30 accounting technicians and 3 accounting supervisors.

Co-managed an additional 75 employees.

. Managed the processing of 144,000 payable and receivable invoices

annually

. Directed the allocation of $231 million in revenue

. Managed the resolution of 300 premium discrepancies per month

. Designed, implemented and operating a reduced resources operations

continuity model

. Prepared regional accounting operational status and trend reports

presentation to Regional Chief Financial Officers and Regional

Managing Director

Victor O. Schinnerer-A Marsh Company, Chevy Chase MD Jan 2003-May

2003

Sr. Underwriter, Construction Managers, Architects & Engineering Firms

Managed and underwrote P & C coverage for Large and Middle market

construction management firms, design/build architects and trade/specialty

engineering firms. Syndicated insurance accounts involving program risk

selection, account risk management, price negotiation and reinsurance

procurement. Presented account insurance programs to brokers and agents.

D'Juana F.S. Thomas Page Three

abg3m2@r.postjobfree.com

443-***-****)

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Career Progression

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Archdiocese of Baltimore, Premier See

2000 - 2002

Risk Manager

Negotiated insurance coverage, managed and responded to insurance issues

including the over site of outside claims adjustment services. Developed

and implemented the corporation's first safety program. Performed

construction risk management. Secured and reviewed surety bonding;

performed all aspects of relevant financial reporting and loss analysis.

Coordinated and managed the insurance claim litigation process. Managed a

staff of 3.

. Spearheaded the transference of risk from the Archdiocese back to the

Contractors and Vendors

. Initiated policies to comply with safety legislation and industry

practices specific to each sector of the organization

. Architect of the proprietary risk management certificate verification

information system

. Designed and implemented the fleet management program for over 450

autos

. Developed RFP selection criteria for TPA's, Insurance agents, and

trade contractors

Diversified Insurance Industries, Baltimore, MD

1999 - 2000 Account Executive

Marketed new and renewal Commercial Property and Casualty middle market

accounts. Total account management including marketing and presentation to

corporate executives, providing risk management consulting services and

claims management

. Responsible for the procurement of an additional commercial accounts

affecting double digit sales growth

. Managed a book of business valued at $12 million

. Managed IT information distribution system

USF&G; Center for Agency Services, Owings Mill, MD 1995

- 1999

Underwriting Agency Specialist/Premium and Agency Accounting

. Championed the insurance negotiation process with agents, brokers and

re-insurers through analysis of coverage, limits, retention, pricing

and conditions. Managed agency plant representing 25% of the total

commercial book

. Marketed new and developing technologies, products and services.

Developed new business initiatives and introduced new product in

accordance with agency segmentation

. Authored the Claims & Policy Service Operations Manual for the

combined Personal & Commercial Insurance Call Center of the USFG

Corporation

. Marketing growth measured total written premium average of $4.5

million per quarter

. CEO Selected Special VIP Outstanding Service Award, 1996

Customer Service Administrator

1992 - 1995

. Managed claims customer service high volume call center.

. Provided coaching leadership and team facilitation

. Facilitated the allocation of work details and monitor and controlled

expenses.

. Re-engineered resource allocation policies and procedures

. Evaluated, researched and responded to CEO level service issue

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Volunteer Work

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BalleT Schools of Glyndon & Owings Mills

October 2009 - Present

Treasurer

D'Juana F.S. Thomas Page Four

abg3m2@r.postjobfree.com

443-***-****)

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Professional Credentials

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CPCU Candidate, Matriculated 2009

Certified Risk Manager, 2009

EIS: Commercial Lines Professional Designation, 1997

Commercial Underwriting & Product Marketing, 1996

General Liability, Commercial Automobile and Trucking, Garage Dealers,

Marine, Inland Marine, Umbrella, Directors & Officers, Errors &

Omissions, Professional, Fiduciary, Fidelity, International Liability,

Contractor's Liability and exposure to Pollution/Environmental

Liability

Personal Lines

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Education & Skills

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CPCU 520: Insurance Operations, Regulation and Statutory Accounting

CPCU 510: Foundations of Risk Management, Insurance, and Professionalism

National Alliance: Certified Risk Manager

Finance of Risk, 2009

Practice of risk Management, 2008

Control of risk, 2008

Principals of Risk Management, 2007

Analysis of Risk, 2007

Institute for Management Studies

Critical Thinking: A Model for Avoiding Common Decision Traps, 2009

Crucial Conversations, 2008

Strayer University, Owings Mills, Maryland Campus

Bachelor of Science: Accounting, minor in Business Administration. March

2007, Cum Laude

The Art of Negotiating with Clients & Vendors, 2002

INS 21, INS 22

How to Give Exceptional Customer Service, Management Training; Certificate

1997

Microsoft Network Platforms, hardware, software installation

Windows O/S, Microsoft Office Suite

QuickBooks, Peachtree and other Proprietary Accounting Management Systems

Applied Agency Management software

Working knowledge of PeopleSoft

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Awards and honors

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S.E.L.E.C.T. MANAGEMENT PROGRAM ALUMNI, 2009

Organizational Management ideologies Quoted in "From Cave to Cubicle: A

Practical Guide to Organizational Behavior" by Malcolm O. Munro, 2004

Strayer University: Honor Roll, 2007, 2006 & 2005, Dean's List, 2003 & 2004

Outstanding Performance Award, 1991 and 1992

Outstanding Suggestion Award, 1991

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Professional Affiliations

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Society of CRM, Member 2009

RIMS, Risk and Insurance Management Society, Affiliate Member 2000

PRMIA, Professional Risk Managers' International Association, Member 2000

PRIMA,, Public Risk Management Association, Member 2002

Maryland Association of Non-Profit Organizations, Member 2002

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