Customer Service High School
Resume:
Justin Morgan
***** **** **** **. ****** Hill Ca. 95037
*************@*******.***
EMPLOYMENT HISTORY
June 1999 to Present
Kaiser Permanente Vision Essentials
Milpitas, Ca. 95035
Receptionist/Apprentice Contact Lens Fitter
• Providing excellent customer service to health plan members, staff & physicians.
• Explaining coverage plans and optical benefits to health plan members.
• Assisting member with their selection of eyeglass frames.
• Responsible for writing up contact lens orders and cash handling.
• Trained members for the utilizing of contact lenses.
• Responsible for doing certified letters to members with orders longer than 90 days.
• Multitasking in a fast pace environment with phone calls and member walking in
while maintaining an emphasis on quality service.
• Orienting new staff on policies and procedures.
• Contributed on special projects and employer based health fairs.
• Ordering Contact lens solution, glasses and cases for our inventory.
• Problem solving orders with our eyeglass lab on contacts and eyeglass orders.
Education
Piedmont Hills High School - San Jose, California
1994-1998
Gavilan College - Gilroy, California
Business Management
1999-2000
Computer Skills
Windows 7, Microsoft Office, Microsoft Excel, Microsoft Power Point,
(POS) Point of Sales
References
*Available upon request
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