Customer Service Management
Resume:
Jason Liu
Harrisburg, PA *****
abg3lk@r.postjobfree.com
EXPERIENCE: Torres Credit Services, Carlisle, PA
FDCPA Certified High Balance/Commercial Collections Agent
September 2008-April 2010
• Prioritized account placement based on recovery variable analysis
• Negotiated highest recoverable dollar amount on delinquent accounts, by applying
social psychological tactics, while assessing debtor’s available assets, income, and
expenses to develop viable payment schedules
• Authorized repayment plans, assured timely remittance
• Monitored clientele interests by tracking recovered revenue
• Prepared and presented monthly projected revenue recovery reports to clientele
• Coordinated credit reporting to Experian, Equifax, and TransUnion
• Proposed cost effective operational modifications to upper management
Progressive Future, Harrisburg, PA
Assistant District Coordinator/ Field Campaign Supervisor
May 2008-September 2008
• Devised logistical strategies to promote voter support, for Obama’s 2008
presidential campaign, in Pennsylvania’s 17th congressional district
• Assisted in formulating a survey to gather quantitative and qualitative data for
evaluating voter constituency
• Performed statistical analysis on probability of local voting trends
• Collaborated with regional officers to develop efficacious canvassing protocols
based on population demographics and political affiliations
BathFitter, Lewisberry, PA
Customer Service Representatives/Call Center
June 2006-May 2008
• Established commercial accounts with property management companies
• Coordinated appointment scheduling for product demos
• Provided sales consultations for consumers interested in bathroom remodeling
• Followed up, with customers, to inquire about product satisfaction, possible need for
further services, & referrals for potential clientele
Back Channel Entertainment L.L.C., Harrisburg, PA
Co Founder, C.O.O./Director of Content
October 2007-Present
• Researched and analyzed digital consumer downloading, in Asia
• Provided data, based on projected Asian market trends, for corporate prospectus
• Presented executive summary, to investors, for developing digital media distribution
platforms in Asia
• Established network of communication providers, electronic manufacturers, digital
media licensing companies, information technology developers, and promotional
companies
• Compiled catalog of licensed content available to the Asian Market, when platform
is launched
Left Coast Massive Distribution L.L.C., Aptos, CA
Co-owner, Director of Operations-Northern California
October 1994-January 1998
• Negotiated exclusive regional distribution rights with record labels, for music and
merchandising.
• Established wholesale contract terms with clothing brands
• Authorized accounts to supply nationwide and international retailers
• Managed operational logistics
• Evaluated working procedures to maximize operational efficiency
• Reviewed financial statements to consider viability of company’s current business
relations and potential for growth.
EDUCATION: Penn State University, Middletown, PA
Bachelor of Science-Psychology (Experimental Option)
Academic Experience: Harrisburg Area Community College-Harrisburg, PA
• Associate of Arts in Psychology (May 2002)
• Dean’s List (2001-2002)
• Cumulative GPA: 3.6
• Psychology Club
Penn State University- Middletown, PA
• Psy Chi Honors Society (2003)
• Vice President/ Capital Campus Psychological Society (2003-2004)
• Executive Officer’s Seat in Asian Student Association (2007)
SKILLS: strong analytical problem solving, effective logistical planning and organization, excellent verbal
and written communications, ability to build strong business relations through rapport, tactful personnel
management, knowledgeable about industrial dynamics, proficient with M.S. Office applications, speak
fluent Mandarin, typing speed 60 WPM
Additional Work Experience:
Kmart, Colonial Park, PA
Garden Center Worker 1999-2001
• Stock garden supplies
• Care for plants on display
• Assemble outdoor furniture
Hess Express, Colonial Park, PA
Facility Maintenance 2001-2002
• Cleaned and Sanitized necessary areas
• Scrubbed gas pumps
• Stocked freezer
Dauphin County Dept of Mental Health and Mental Retardation, Harrisburg, PA
Intern/Social Caseworker 2002-2003
• Performed GAF intake assessments
• Provided insight during cognitive/behavioral therapy sessions
• Aided client in goal setting and financial planning
• Assisted during crisis interventions
Penn State Safe Schools for Healthy Students Project, Middletown, PA
Researcher, Data Analysis 2003
• Administered standardized demographic and ability surveys to school children K-8.
• Evaluated data for confounding variables
• Analyzed data using SPSS
Presented statistically based overview concerning the efficacy of Harrisburg’s public school
academic methods and attempts to deter delinquency
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