Six Sigma Project Manager

Daina Troupe

Tampa, FL ***** (c) 248-***-**** ********@*******.***

OBJECTIVE:

Lead employees in continuous improvement activities by training and motivating employees to

relentlessly focus on the elimination of waste and variation in processes to improve performance.

SKILLS AND ACCOMPLISHMENTS:

LEADERSHIP

• Facilitator of manufacturing and transactional continuous improvement activities.

• Excellent oral and written communication, analytical, and organizational skills.

• Presenter of executive level and individual contributor presentations, influencer of key

stakeholders, and a builder of working relationships and consensus of sponsorship.

• Contributor to the Hoshin planning process to identify long-range improvement opportunities to

fulfill strategic objectives.

• Developer of process metrics and KPI dashboards to display process improvements and

opportunities.

• Demonstrated the ability to use change management to identify key stakeholders, resistors, costs

benefit analysis, risks, and training needs.

• Demonstrated the ability to utilize negotiation, influence, and conflict resolution skills to implement

and gain acceptance of process improvements.

KEY COMPETENCIES

Certified Six Sigma Black Belt Change Management Training/Facilitation

Lean Six Sigma Manufacturing Process Engineering Conflict Resolution

Lean Six Sigma Service/Transactions Technical Support Team Empowerment

PROFESSIONAL WORK EXPERIENCE:

Quality Engineering Project Management Customer relations

Progress Energy – St. Petersburg, FL

--Supply Chain Continuous Business Excellence (CBE) Leader (January 2010 – Current)

• Led team Continuous Improvement activities (Value Stream Analysis, Kaizen, Time Studies, 5S,

DMAIC projects) related to Purchasing, Contracts, and Material Management processes.

• Developed a standard and repeatable process for preparation, (scoping activities, participant

identification, and creation of charter) implementation, and follow-up activities.

• Conducted benchmarking studies and applied Lean methods to achieve year-end actual costs

less than the Supply Chain budget.

• Provided additional Lean and Six Sigma training outside of Lean events to ensure all employees

understand the fundamental concepts of Lean and Six Sigma methodologies.

• Developed Change Management Plans to roll out all changes resulting from the Continuous

Improvement events.

• Documented activities in accordance with the established file structure and communicated results

to the Supply Chain Steering Committee.

• Collaborated with the Performance Support Unit to develop KPIs to measure process

improvement success.

• Partnered with the Supply Chain Leadership in the Hoshin Planning Process to identify

improvement opportunities to fulfill strategic objectives.

• Developed an effective and user friendly action tracking mechanism for all follow-up activities to

ensure full implementation

Cobham Life Support Systems (Conax) – St. Petersburg, FL

--Sr. Quality Assurance Engineer (April 2009 – January 2010)

• Coordinated, managed, and developed the quality assurance activities required to audit all quality

assurance functions through the lifecycle of various products.

• Collaborated with manufacturing, design, and sustaining engineers to identify, investigate, and

determine root causes of process issues.

• Collected, analyzed, and trend yield, scrap, and non-conforming data used to initiate corrective and

preventative actions.

• Prepared and reviewed Quality Program Plans and training programs

• Coordinated and developed the Lean Six Sigma Green Belt training program to ensure a

transformational change of a continuous improvement mindset.

• Assisted in investigations of MDRs, NCRs and PDRs to find the root cause and assist in

implementation of corrective actions.

• Worked with new product development teams to bring component designs through the product

development process.

• Led the investigation and resolution of material issues through the MRB process.

• Provided technical assistance for first article inspections.

• Selected and applied appropriate inspection strategy and statistical techniques for incoming

materials.

• Monitored the quality system, product quality and customer requirements and updated internal

inspection procedures for to the Combat Restraint System and restraint systems for commercial

aircrafts.

• Performed Design of Experiment to help optimize and improve the quality of new and existing

processes such as the assembly and testing of mechanical devices.

• Assumed responsibility for various assigned projects to improve product quality and reduce cost to

produce

• Implemented process control and optimization as appropriate, trend quality data and associated Cost

of Quality and work to continuously improve product quality.

• Interfaced with customers during audits and quality related issues.

Hexion Specialty Chemicals – Lakeland, FL

--Lean Six Sigma Black Belt, (October 2006 – April 2009)

• Supported two manufacturing sites. Project manager delivering $2.1MM in productivity/cost savings

projects (utility, capacity, EH&S, inventory, quality, etc.) using standard global Six Sigma and Lean

program tools while working with functional and regional leaders.

• Developed project scopes, objectives, metrics, and cost benefit analysis.

• Established a project pipeline that delivered expected financial results.

• Established a documented pool of trained Green Belts for deployment on new GB projects.

• Coached, mentored, and assisted Green Belt project teams and provided input on priorities.

• Led four Kaizen Events

• Helped deliver training in support of the business-training plan and priorities in conjunction with the

Company's data mindset initiative.

• Utilized change management to drive results

DuPont Kevlar® Advanced Fiber Systems-Richmond, VA - AFS SBU

--Technical Support to Manufacturing, (September 2004 to October 2006)

• Worked with all levels of the business (union and non-union) from plant floor operations to plant

leadership.

• Supported the Pulp mechanical manufacturing area in both the baling packaging and wet end

process area in identifying root causes of productivity issues and implementing corrective actions.

• Led the weekly yield and efficiency meetings for the area.

• The lead on four greenbelt projects 1) Decreased Baler 4 cycle time by 20.7%. Completion of project

resulted in a $335K reoccurring hard savings and a $210K soft value. 2) Reduction of bale samples

by 50%. Completion of project resulted in a $20K reoccurring hard savings. 3) On-line process control

using the pulp expert. Potential savings of ~$70K reoccurring hard savings. 4) Eliminate ribbon

formations in the balers. Potential savings of ~$100K reoccurring hard savings.

• Other responsibilities includes writing progress reports, participating in Kaizen events, a team

member on three black belt projects, presenter of the quarterly safety meetings and tech review for all

of AFS technical.

DuPont Invista Lycra® Operations in Apparel and Personal Care – Waynesboro, VA- ATF SBU

--Technical Support to Operations, (June 2003 to September 2004)

• Worked with all levels of the business union and non-union) from plant floor operations to plant

leadership.

• Job function included supporting the Spinning area by focusing on quality improvement, yield

improvement, process standardization as well as developing technicians to do elementary process

control and trouble shooting.

• Emphasis was placed on working safely with spinning equipment, communicating with and leading

functionality diverse groups of people, translating data into actionable plans, and driving plans to

accomplish desired results using six sigma methodology.

DuPont Herberts Automotive Systems– Troy, MI-DPC SBU

--Technical Representative-GM Ft. Wayne (January 2001 to June 2003)

• Worked with all levels of business union and non-union) at General Motors Paint Department and

DuPont Automotive in Troy and Mount Clemens, MI on current status of activities in an effort to

anticipate problems and opportunities.

• Assisted in the HAPS conversion, GenIV-AC, workability for the 2003 and 2004 MDY, and the 607 bell

project.

• Job function included assisting the customer, functioning as account manager when the account

manager was not present, trouble shooting, maintaining and reporting performance metrics,

supporting product implementation, conducting safety meetings, publishing and distributing reports,

and developing and optimizing programs that assisted in analyzing data.

• Emphasis was placed on working safely and communicating daily both verbally and in writing with the

customer towards continuous improvement of daily operations with all levels of GM Management and

production personnel. Collected appearance data and generated weekly reports to GM process team

as required by ISO. Assisted in customer inventory and special color scheduling. Published and

distributed monthly reports to DuPont personnel. Compiled data and submitted monthly Volatile

Organic Compound information to GM personnel. Updated the yearly system cleaning schedule, and

conducted the monthly safety meetings and is the designated administrator for DPC's "Goal of Zero"

safety program.

TECHNOLOGY, CERTIFICATIONS, AND AWARDS:

Word, Excel, Microsoft PowerPoint, Passport, SharePoint, Lotus Notes, Outlook, JMP and Minitab, SAP,

Visio, SPC, Instantis

• Black Belt Certified

• Greenbelt Certified

• Lean Certified

• Knowledgeable of ISO-9001/AS9100 and OSHA certification processes

• Trained in Process Safety Management

• “Kevlar® Pulp Production Team Operation Excellent Award” for being a team member in helping to

deliver an additional 2MM lbs of product during high demand.

• Certificate of Appreciation for supporting the Black belt Kevlar® Pulp poly bag project

• Root Cause Failure Analysis Leader Certificate

EDUCATION:

• University of Michigan, Ann Arbor, MI

• Major: Chemical Engineering

• Graduation Date: 2000

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