Customer Service Representative

Thajuan M Alexander

***** ******* ** *** *

Lake Elsinore CA 92530

951-***-****

Experience

JP Morgan chase, Corona CA

July 9, 2009-Present

Teller

Processing customer’s deposits and withdrawals, cash advances, TT&L

payments.

Loan payments, savings bonds, foreign currency.

Assigned to teller currency dispenser (TCD) and night drop deposit.

Crossing selling of branch products.

Sold and bought money to vault within policies and procedures.

Preparing branch daily work for transit pick up.

Quarterly testing for updates on policy and procedures.

Fully understanding state regulations for branch procedures.

Experience

Downey Savings /US Bank, New Port Beach CA

November 1994-January 2009

New Accounts/Customer Service Representative

Opening traditional accounts such as Checking, Savings.

Processing Interest Accounts.

Certificate of Deposits (CD’s), Retirements Accounts (IRA’s).

401k Adoptions and Rollover Accounts, Trust Accounts.

Representative Payee Accounts, Minors Gift Accounts and Cogan Accounts.

Process deposits and withdrawals, cash advances, loan payments.

Savings Bonds. Meeting sales goals, Cross selling banking products.

Audit daily work. Perparing branch daily work for transit pick up.

Introduction mortgage programs.

Process traveler’s cheques, money orders, cashier’s checks, gifts checks.

Gift cards, ordered debit cards and repined debits cards.

Balancing ATM processing.

Processed credits and debits to customer’s accounts.

Fully understanding State Regulations for branch products

Knowing compositions products and services.

Licensed Bond Notary Pubic

Community Service

Attended City Of Corona Fair introducing banking services.

Awards Downey Savings awarded the JD Powers Awards for Customer Service.

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