TracyLynn Petrarca

*** * ******* ** *** C Pharr, TX 78577 (956)

***-**** abg3k6@r.postjobfree.com

Objective

To obtain a career that utilizes my customer service, critical

thinking and management skills to their fullest potential.

Skills Profile

Seven years in total banking/customer service experience

Graduated Summa Cum Laude

Employment History

Quality Assurance Analyst, BBVA 01/13/2009-Present

Compass/Atento

Pharr, TX

Monitor, assess and coach recorded agent calls to ensure the

highest possible level of customer service

Responsible for completing monthly action plans with minimal

supervision required

Specialized knowledge in Bankcard and Email skill sets

Write, edit and approve templates for mass email communication

Administrative Office Clerk, Lowes 10/12/2006 -

10/12/2007

Edinburg, TX

Balanced all store transactions daily

Completed all daily business reports

Managed customer service, cash flow and losses for store

Trained and supervised all new cashiers

Teller, Lonestar National Bank 3/27/2006 -

8/15/2006

Mission, TX

Handled large currency transactions

Balanced cash till daily

Trained in cross selling of all bank products

Provided customer service to all clients

Teller, International Bank of Commerce 08/15/2003-03/10/2

006

McAllen, TX

Handled large currency transactions

Balanced all foreign currency transactions

Scheduled teller coverage for branch

EDUCATION

UNIVERSITY OF TEXAS PAN AMERICAN

1/8/2006 - 8/15/2008

DEPARTMENT OF COMMUNICATIONS-PRINT JOURNALISM MAJOR/ENGLISH

MINOR

GPA 3.87

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