Quality Assurance Manager

Kay Gallegos

**** *'Brien Way, Fort Worth, TX ***44 . 817-***-**** . abg3jh@r.postjobfree.com

CAREER OVERVIEW

* ***** ** *************** ********* of a small

business in two different states including training

organizers and clients, conducting workshops, and

continuously obtaining new clientele

Experienced account manager in the staffing industry

8 years directly managing client relationships,

managing a laboratory and head of quality assurance.

PROFESSIONAL EXPERIENCE

May 2007 - Clutterbusters!, Orlando, FL

Present Owner, Certified Professional Organizer (CPO )

Work with business and residential clients to

evaluate their needs and develop organizational

systems to meet those needs

Educate clients on organizational techniques through

one-on-one training and workshops

Pre-screen, interview and train new organizers

Develop, implement, and manage project plan for team

organizing projects

Generate new business through networking, online

marketing, email marketing, social media websites

(Facebook, LinkedIn), trade shows, public speaking,

workshops and print advertising

Involved in the day-to-day operations of running a

small business

Beyond Organized, Inc. Houston, TX

September 2004 - Owner, Professional Organizer

April 2006 Met with clients to determine organizational needs

Provided hands-on organizing services for

residential clients

On Assignment, Inc. (Lab Support Division), Houston,

May 2000 - TX

March 2002 Certified Account Manager

Recruited, pre-screened and interviewed candidates

Communicated with clients regularly (by phone, email

or in-person) to ensure staffing needs were being

met and clients were satisfied with our services

Conducted on-site visits and laboratory tours

Marketed available candidates to potential employers

Effectively matched qualified candidates with

employers and acted as a liaison between the two

Mentored new Account Managers and assisted them in

achieving certification requirements

Pace Analytical, Houston, TX

August 1999 - Quality Assurance Officer

May 2000 Oversaw quality control program operation

Conducted internal audits

Assisted regulators and clients with external audits

Participated in departmental meetings

International Lubrication & Fuel Consultants, Inc.

January 1994 - Rio Rancho, NM

August 1999

Laboratory Manager (January 1997 - August 1999)

Supervised the daily operations of a

multi-disciplined laboratory

Assisted in troubleshooting equipment, performed

corrective actions and obtained necessary

maintenance and repairs when required

Trained employees on instrumentation to maintain

staff expertise

Communicated laboratory results to clients

Quality Assurance Officer (February 1995 - January

1997)

Acquired and retained environmental laboratory

certification in various states

Evaluated sample data and ensured analysts were

adhering to proper quality control procedures

Prepared control charts and logbooks for all

laboratory analyses

Oversaw laboratory visits with auditors and clients

Analytical Chemist (January 1994 - February 1995)

Prepared environmental samples for both organic and

inorganic analysis

Analyzed water samples for trace metals analysis by

GFAA

Followed EPA methodologies to analyze water and

solid/hazardous waste samples by GC-PID, GC/MS,

GC-FID

EDUCATION

December 1993 B.S. in Biology and B.A. in Chemistry (Double Major)

University of New Mexico, Albuquerque, NM

ASSOCIATIONS

Member, National Association of Professional

Organizers (NAPO)

Member, Institute for Challenging Disorganization

(ICD)

Coach, Women Empowered for Success (WE4Success)

Member, Maitland Chamber of Commerce

SKILLS Proficient in Microsoft Office Suite (Word, Excel,

PowerPoint, Outlook)

Salesforce.com, ConstantContact.com, QuickBooks

Social Media (Facebook, LinkedIn, Twitter)

Type 72 wpm

REFERENCES Available upon request

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