Customer Service Life Insurance

Lea J Anderson

*** **** ***** *****, *** Richmond, WI 54017 ***.***.*******.*******@*****.***

Objective To secure a position where I can utilize my knowledge and experience to contribute to the

Company’s goals.

Ab

Very organized. Well-maintained in the workplace. Professional and well mannered. Very

out

self motivated with strong self management skills. Exceptional time management skills.

Me

Strong passion for effective customer service. Responsible, extremely hard-working.

Experienced in administrative activities. Can type 79WPM, with 10-key speed at 11,867

with accuracy at 100%. Optimistic. Driven. Able to work with many personalities without

it affecting my own. Takes on a leadership role without instruction, and works well under

minimal supervision. Positive attitude. Exceptional multi-tasking skills. Proficient

problem solver. Enjoys analyzing current best practices or processes to improve

functionality and/or productivity with ease of use. Excited to develop new career

opportunities and take on additional responsibility. Accepts constructive criticism

exceptionally well.

Experience Union Benefits Representative-Manager

American Income Life Insurance Company

November 2014-Present

Licensed life insurance intermediary. Schedule visits with union members and enrolling

them in life insurance policies in the home, evaluating client lifestyles, needs and financial

stability to set them up with a policy appropriate to their needs, independent contractor,

updating and utilizing training materials and resources, training new employees or those in

need of assistance.

Production Coordinator/Human Resources

April 2014-November 2014

St Paul Brass & Aluminum Foundry

Environmental Consultant and EPA compliance coordinator

Safety director

Personal delegate to the President of the foundry

OSHA Compliance administrator

ISO:9001 administration, Safety corrective action admin, Internal Auditor

Scheduling annual safety training and annual employee medical examinations

Purchasing & receiving manager

Analyzing cost effective/saving methods and finding new ways to save money and increase

productivity.

Accounts Receivable/Payable, payroll

In charge of training, and TRIFAC worker’s compensation

HR-hiring/recruitment, disciplinary action, employee compensation; merit increases

Developed new training programs and productivity tracking for management for a better

work environment and employee workforce.

In charge of all site testing, calibrations, inventory (weighing, tracking, maintenance) for

Cleaning Room, overstock, and melt (metal)

Maintenance reporting and tracking

Employee scheduling, production tracking and scheduling all production orders to be made

and shipped on time.

Customer Service Associate

January 2013-March 2014

Prudential Insurance Company of America (The Hartford was sold to Prudential)

ePolicy preview: quality review of all applications after the policy has been approved

before it is mailed to the client to ensure it is in good order.

Process necessary amendments/post-issue changes needed before the policy is mailed.

Same job description as Hartford; worked for both companies on an over time, as-needed

basis.

Service Specialist

July 2008-January 2013

The Hartford Fire Insurance Company

Handling customer service issues internally and externally.

Maintaining #1 position overall on my team for 5+ consecutive years.

Consistently processing work at min. 130% productivity/100% quality.

Creating/organizing spreadsheets on errors, distributing feedback to teammates.

Updating processes and productivity timing.

BAT Resourcing/Cross training myself and other team members in the department.

Functionalizing tasks within my team to provide more coverage for team duties.

Workflow management/new hire training.

*Feb 2012-Jan 2013 worked in Compliance/Market Conduct.

Researching, locating, preparing and organizing required documents for subpoenas,

litigation, and Department of Insurance document requests.

Setting up customer complaints/agent complaints, researching Agent investigations and

policy review.

Maintaining a relationship with our sales agents, handling Premium financing contracts

keeping them up to date in law accordance.

Preparing prospectuses for litigation and collecting all necessary documents in legal cases.

Executive Assistant/Human Resources

March 2007-July 2008

I Meridian International, Hudson, Wisconsin

Started as a Sales Representative, after 4 months promoted to Executive Assistant .

Assisted personally and administratively for President of Corporation

Managing an office of 6 sales agents, hiring manager.

Interviewing new prospective employees and sales agents.

Maintaining entire office, supplies stocked, cleaning, receptionist duties.

Accounts Payable/Accounts Receivable, Residual tracking and updating

Bank deposits, tracking money, profitability measuring, payroll to employees.

ACT! Database maintenance, entry, attachments, updates, prospect tracking and locating.

Handling customer service phone calls and requests, ATM machine maintenance/new

business orders and contract management.

Scheduling and attending meetings for company owner with new prospects, clients,

employees, etc.

Creating excel spreadsheets for tracking of Inventory/Deployment to ATM machines in

Mexico.

Coordinating meetings/information on database maintenance and spreadsheets.

Customer Service, handling issues (ATM & Credit Card Processing)

Some Spanish skills (working to place ATM machines in Mexico)

Cashier

January 2007-August 2007

Caribbean Car Wash, Hudson, Wisconsin

Scheduling, money management

Responsible for all inner workings in C-Store and in gas station.

Order inventory, Inventory tracking

Manage carwash employees

Education New Richmond Senior High, New Richmond, Wisconsin

September 2001-May 2005

High School Diploma

Honor Roll, 3.46 GPA

Although I hold no college education, I have exceptional on-the-job experience and am an

extremely fast learner. I took some college courses my senior year of high school and continue to

self-educate until I have the means to begin college. My peers state that I am a very intelligent

individual with loads of potential, and I fully believe I can accomplish any task set in front of me

with discipline, consistency, and quality. While providing exceptional service to my customers and

coworkers, I am skilled in handling high-stress, fast paced work environments very well, while able

to still conduct business in a professional and calm set manner.

References Available upon request

Contact this candidate