Customer Service Manager
Resume:
Mineral Point, WI *****
********@*******.***
CAROL A. HAKOLA
O BJECTIVE
Seeking a position as general manager, operations manager, reset specialist, project merchandiser, or in an office environment where I
can help people to reach their goals. I am highly motivated, responsible, and energetic and thrive in a fast paced environment, while
utilizing my management and m erchandising experience to give excellent customer service, product promotion, and employee support.
I also excel at implementing innovative ideas to make sure that the company I work for not only survives but thrives in today ’s business
world.
F UNCTIONAL SUMMARY
As General Manager, I have been involved in all aspects of Human Resources. I have not only been responsible for the hiring, firing, and
placement of employees, but for designing and implementing training and education for those employees. I have learned those aspects by
taking a very” hands on” approach. I have also worked closely with management and personnel to update new and existing products, work
well in a team environment or independently, under pressure, am able to think quickly and remain calm to handle emergencies,
complaints, problems, and meet deadlines. I bring to your company excellent oral, written, organizatio nal, and technical skills. I am
computer/internet proficient, MS-Office fluent, and am comfortable dealing with the varied aspects of a people oriented position. Previous
and current experience includes web maintenance, full office machines and equipment operations research, payroll, and marketing.
Merchandising experience includes major retail chains, department, drug, and convenience stores, home improvement, hardware,
electronics, plus grocery, pet, and specialty stores. Also, Certified First Responder/CPR.
S UMMARY OF QUALIFICA TIONS
Qualifications include: Retail and supply; stocking, inventory control/ordering, dealing with vendors, accounts, returns, employee
scheduling and record keeping. My duties have also include, interviewing, hiring, firing, training, and supervision of employ ees,
scheduling of jobs and personnel, and giving exemplary customer service and complaint resolution. Full store/new store sets, rem odels,
and resets using POG or verbal instructions. I am able to utilize RMU, LRT, and PDA, any/all office equipment, including IVR system,
setting and maintaining displays, POP, audits, sales, resolving ser vice issues, data collection, and returns. Good driving record, reliable
transportation with full coverage insurance, GPS, excellent map reading skills, and willingness to travel. Also, extensive customer service
and collections experience, problem solving skills, sales, record keeping, trade show presentations, and digital camera, along with 2-way
communication, multi-line phone systems, and security experience. NCIC background check clear, drug free, and bondable. Also am
experienced in and own various hand tools.
E MPLOYMENT
2007 to 2011 Set & Service Reset Specialist
Prism Reset/New Store Set Up
Pat Henry Group Resets/Displays
Action Link Project Work/Demos
RMXpress Resets/Project Work
2005 to 2009 Kastle Kampground, LLC General Manager
2000 to 2005 Crossmark Full Time Merchandising
1999-2001 National InStore Resets/Projects/Displays
Gage Corp. Project Work
CJ Lawrence Project Work
Service Plus Resets/Project Work
1999 to 2002 American Map Project Work/Remodels
1996 to 2000 Copper Country Creations Web Page Design/Graphic Arts
1989 to 1996 Norman Brettrager Machine General Manager
1987 to 1989 Pearle Vision Express Optical/Retail/Asst. Manager
E DUCATION
USA High School Sebewaing, MI High School Diploma
Delta College Saginaw, MI Criminal Justice
Pearle Vision Express Saginaw, MI Optician
Bay Area Bay City, MI Business Management/Computer
Fox Valley Tech Clintonville, WI HC CPR and First Aid Certification
Fox Valley Tech Chilton, WI First Responder Certification
WACCO Madison, WI Campground Management/Marketing
American Red Cross Green Bay, WI Pet First Aid Certification
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