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Customer Service Sales

Location:
Sumter, SC, 29150
Posted:
July 23, 2011

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Resume:

Janice N. Lathan

*** *. ***** ****** *****: 803-***-****

Sumter, South Carolina E-mail: abg383@r.postjobfree.com

29150

Job Objective: Seeking a position in a professional environment that will

allow years of communication, organizational, sales and problem

solving skills to represent and fulfill that particular

business or institution's mission.

Education &

Training: University of South Carolina, Sumter, South Carolina, Business

Management

Graduate, Manning Christian Academy, Manning, South Carolina

(Recipient - Diploma)

Graduate, 1998, The Dale Carnegie Course, Sumter, SC (Recipient -

Highest Achievement Award; Personal Progress Award; Human

Relations Award; Individual Achievement Award.)

Employment: 08/09 - 07/11 Stay at home mom.

10/08 - 08/09 Santee-Lynches Regional Council of Governments

(SLRCOG), Sumter, South Carolina

Administrative Specialist, Receptionist

11/06 - 09/08 WEB Electric, Inc., Sumter, South Carolina

Assistant Office Manager

11/05 - 11/06 Stay at home mom.

02/97 - 11/05 FTC (Farmer's Telephone Cooperative), Sumter,

South Carolina

Sales and Service Supervisor

02/94 - 02/97 Stay at home mom.

02/92 - 02/94 BellSouth Mobility, Sumter, South Carolina

ADP Manager, Inside Sales Representative, Sales

Administrator, Receptionist

06/88 - 02/92 Stay at home mom. (Worked temporary jobs)

08/80 - 06/88 Westinghouse Electric Corporation, Inc. Sumter,

South Carolina

Senior Order Correspondent, Administrative

Assistant/Switchboard Receptionist

Skills: Administrative:

Customer Service/Receptionist, switchboards, project setup,

collections, data entry, inventory control, travel, staff/ Board of

Directors support, reports/deadlines, State labor laws, bank

deposits, high level of confidentiality

Customer Service/ Sales/Management:

Telephony, Switchboard/Receptionist, positive customer relations,

flexible in a problem-solving context, quick and effective

response, management of top-performing Indirect Sales/Customer

Service Team, recruited, interviewed, hired, trained, motivated,

coached, employee evaluations, orientations, support of Customer-

Care and Collections division, Exceeded 100% of corporate sales

goal (155%-Twelve month average)

Summary: Goal oriented, dependable, self-motivated, quick study

professional with proven leadership skills involving managing,

developing and motivating teams to achieve their objectives. An

effective communicator at all levels within an organization. Strong

problem solving, negotiating and analytical skills. Have a "roll-up-

your-sleeves" work ethic. Computer literate: Microsoft Business

Software, AS400, CARE, Kronos, Lotus Notes, Navica, OnDemand,

Peachtree, AIA, Zoomerang, VOS, etc.)

Community Activities:

Member - Sumter Crime Stoppers Board, Sumter, SC

Participating parent - University of South Carolina-Columbia SC and

Charleston Southern University-SC

Member - Crosspoint Baptist Church

Past participant - South Carolina Governor's School for the

Arts and Humanities, Greenville, SC

Past member, Sumter Junior Welfare League - 10 year Volunteer

YWCA Board of Directors, 3 years, 1998 TWIN recipient - YWCA of

America

Sponsor - American Cancer Society, Multiple Sclerosis Society,

SC Autism Society, March of Dimes

Past Member Sumter County Sheriff's Department - Victim's

Advocacy Program

References: Available upon request



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