Customer Service Manager

Location:

Posted:

July 23, 2011

Scott McCullers

**************@*****.***

CUSTOMER SERVICE SUPERVISOR, OPERATIONS MANAGER

SUMMARY OF ACCOMPLISHMENTS

Over 8 years experience in the Transportation Industry. Strong record of quality and performance

management. Excellent qualifications in operations planning/ management, customer service, and fleet

management. Areas of expertise encompass:

• Operations Management • Productivity Improvement

• Human Resource Management • Internal Audits

• Service Improvement • Strategic Planning

• Team Building and Leadership • Regulation Compliance

EMPLOYMENT HISTORY

OVERNIGHT OPERATIONS MANAGER - 2001 to 2007 and 2009 to 2011

Colorado Mountain Express, Vail, CO www.ridecme.com

The only member of Management on duty for the Company from 11pm till 6am, therefore handling all

aspects of Customer Service, including Dispatch/Driver concerns for a Driver Core of 150+.

Evaluate performance of Drivers, with disciplinary actions, when necessary.

Completion of daily payroll audit.

Communicate with all departments, Including Operation Teams, Group Sales, Inside Sales and Human

Resources.

Maintain excellent Guest Service standards while handling stressful situations that may arise.

Customer Service Solutions Agent - 1998 to 2001

Florida Times Union, Jacksonville, Florida www.jacksonville.com

This was a face-to-face Customer Service position, going to the customers' home and/or business to

resolve issues in the delivery of the daily newspaper. The goal was to make every effect to keep our

subscribers happy. This included delivery problems, property damage, and delivery of this newspaper on

a timely basis.

Ranger - 1996 to 1998

Camp Kulaqua, High Springs, Florida www.campkulaqua.com

Summer employment as both Camp Ranger and Camp Counselor.

EDUCATION

H.S. Diploma - 1998

GEORGIA CUMBERLAND ACADEMY, CALHOUN, GA