DIANE MARIE CHIESA

**** * **** **

Omaha, NE ****4

Tel: 402-***-**** Fax: 402-***-****

Email: abg37x@r.postjobfree.com

OBJECTIVE

Searching for a challenging position in need of a self starter,

organizer, leader who can bring lasting results and develop staff

and processes that facilitate work flow, efficiency, growth and

change.

EMPLOYMENT HISTORY:

Oct 2003 Customer Relations Specialists

to UNMC Physicians

Present Omaha, NE

Respond to inbound calls, correspondence and walk in customer

inquiries. Resolve account balances, update demographics,

update insurance information and explain charges and benefits

application. Collaborate with other teams to assist with charge

resolution. Screen for financial assistance possibilities, Medicaid

eligibility and term arrangements.

Review account information for accuracy and make corrections as

needed.

I have served as the supervisor and coordinator within the

Customer Service Department. This ever evolving position

required patience, forward thinking and problem solving skills in

a healthcare environment. It is necessary to develop

relationships with clinics, other staff and IT in order to provide

the level of service adopted by our organization, placing the

Patient First.

Satisfied patient inquiries within 48 hours

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Consistently provided professional listening and problem

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solving skills

Resolved patient complaints

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Trained staff in system and phone etiquette

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Monitored AR

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Reduced days in AR and AR over 180 days

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Communicated with management

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Hired, disciplined, coached and trained staff

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Adapted to change, was an instrument for change

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Dependable, trustworthy, use critical thinking skills and

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collaborates

Identified Bad Debt

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Resolve credit and insurance over payment accounts

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Maintain vendor relationship for collections

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Maintain vendor relationship for statement production

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Feb 2001 Lead Medical Collections

to West Corp formerly Omnium Worldwide

Oct 2003 Omaha, NE

Lead for evening shift for 15 outbound medical collectors for

various medical facilities.

Organized staff for phone campaigns

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Coached staff

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Monitored call volumes

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Generated call reports

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Trained campaign criteria

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EDUCATION

Jun 2010 New Horizons

to Omaha, NE

Nov 2009 CPC Training

CPC - A awarded 2010

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1999 Metro Community College

to Omaha, NE

Dec 2007 Course Work

Accounting

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Medical Terminology

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Algebra

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Jun 1978 University of Minnesota - Duluth

to Duluth,MN

May 1981 Home Economics Education Secondary - Concentration Family

Life & Adult Education

Honor Society of Home Economics

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Honor Society of Education

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MEMBERSHIPS

AAPC Member

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SOFTWARE/SYSTEM SKILLS

Centricity Business

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IDX - Flowcast

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HDM Filebound

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Excel, Word, Powerpoint, Lotus Notes

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AR/AP/PR/GL - P&L & Balance Sheet Competent

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35 wpm & 10-key touch

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Internet websites for insurance carriers and government

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regulations

REFERENCES

Provided upon request.

Contact this candidate