CAROL MELENDY

***** **** ****** ****, *********, CA 93536

Cellular 661-***-****, abg37j@r.postjobfree.com

Qualification Highlights

EMS Dispatcher//Clerical

Fifteen plus years experience in secretarial and production work for private and government agency.

Experienced at marketing, advertising, customer service, reception work, multi-line phones,

correspondence, memos, contracts, ordering/maintaining office supplies, invoicing, mailing, faxing,

copying, internet, emailing, reservations, sales, creating archives, Dispatching, Call Logs, EMS

protocol, Transportation request, Radio Communication, some medical billing capable of handling

most types of office equipment and procedures.

Trained for one year at American Business Academy in computers...trained for one year at SCROC in

Data entry trained by Northrop in computer technology. Trained over at AV College for EMT.

Creative, patient, strong communication and listening skills, open-minded, and learns

quickly...independently productive or a team player...outgoing personality, excellent people skills, and

good sense of humor...can handle a fast paced environment...

Experience

Trans Life Ambulance, Van Nuys, Ca

EMS Dispatcher, 2010 - 2010

Handle Inbound and Outbound calls, assign all crew members to their rigs and all gear, Take and

make all appointments for Dialysis patients, set and send out units to hospital calls, Provide customer

service to all personnel, Provide communications threw Nextel hand held and stand alone radios, set

up mapping for units, copying, faxing, run all end of day and beginning of day reports, follow threw

with run forms proof reading and checking times, Handle crew rescheduling, Perform all actions with

the CAD system for EMS Dispatching.

MedResponse Ambulance, Van Nuys, Ca

EMS Dispatcher, 2008 - 2010

Provide Customer Service, Handle complaints/compliments, Handle all dispatching of calls, Take

Inbound and Outbound Calls, handle operations threw stand alone radio and Nextel service, Set up

Appointments for Dialysis Patients for Doctors appointments and for Dialysis Centers. Obtain all

necessary documents needed (ie: hmps, and pcs forms) Handle filling, reports, mapping routes,

copying, perform follow-ups with our patients and hospitals as well as dialysis centers. Run

operations on our CAD system, and paging system.

Ameri-Stat Ambulance, Lancaster, Ca

EMS Dispatcher Supervisor, 2007 - 2008

Phones, handle radio traffic, run computer programs, copying, internet, mapping, logs, billing,

dispatching, customer relations, filling, reports, scheduling, manage drivers, intake, follow-ups,

supplies, quotes, manage all run forms, supervise personnel in logistic-care and help supervise

EMT's.

Marty Chance Exterminating, Van Nuys, Ca

Secretary, 2005 - 2007

Phones, Filing, Faxing, Memos, Reports, Set schedule, Make appointments, Collections, Manage

supplies, Update Computer Software, Typing, customer relations, Diagrams, internet, and general

office duties.

Starwood Hotels & Resorts, Lancaster, Ca

Premier Service Agent, 2004 - 2005

Reservation Sales, inbound & outbound calls (mass volume), login's, quotes, cancellations, customer

service, keep records, handle per-payments, liaisons, handle all upscale calls for five star luxury

properties, fax, email, internet, arrange all special needs, honeymoons, etc.

Home Improvement King, North Hills, Ca

Administrative Assistant, 2003 - 2004

Data entry, Phones, Preparing Memo's, Take care of Cancellations, Help set Appointments,

Coordinate calendar, form and break down leads, prepare spread sheets, run query's, Faxing,

copying, computer problem solving, internet, adding & editing company personnel, run daily log on

appointments, general administration Duties...etc.

Starwood Hotels & Resorts, Lancaster, Ca

Reservation Associate, 2002 - 2003

Reservation Sales, take incoming calls mass volume, customer service, sales, login's, present

information, quote rate, availability, handle cancellations, etc. all customer/sales related customer

service relations.

California RV, Acton, Ca

PDI Coordinator/Manager, 2000 - 2001

Service writer, customer relations, inspection of all units, coordination of tech's., keeping records,

dispatcher, inspections of new deliveries, phone contact, appointment settings, follow-ups, ordering of

parts, closing and opening of RO's, managing of shop, etc.

ESE, El Segundo, Ca

Receptionist/Marketing Asst., 1992 - 1993

Handled marketing, advertising, did general computerized data entry, word processing, typing, faxing,

copying, mailing, filing, heavy phones, reception, and customer service for the entertainment industry.

Department of Social Services, Los Angeles, Ca

Social Worker Asst., 1991 - 1991

Handled case intake, case management and administration, helped with fraud management, set

appointments, took on heavy phones, data entry, filing, copying, and other office and administrative

tasks.

Education

*Soledad Canyon Elementary

*Leuzinger High School, 4 years

*Attended Antelope Valley College, 4 years

*Minor (Auto Body) Major (Emergency Medical Tech.)

*S.C.R.O.C (trade school)

References

Available upon request

Contact this candidate