Human Resources Customer Service

Theresa Blain

**** **** **. ***. *** ?San Diego, CA 92104

703-***-**** or 619-***-****? abg37a@r.postjobfree.com

Objective

My goal is to work in the community helping others with my experience in

health and academics.

Summary of Qualifications

. Strategic Planning: Facility repairs, coordination of projects,

curriculum design and implementation

. Activator: Implement new programs and facilitate the team

. Analysis: Situations and outcomes, including performance reviews of

personnel

. Management: Manage projects, budgets, people, facilities, and

programs

. Communication: Giving presentations to large groups of people,

written correspondence

Experience

Secondary Language Teacher, German School and International House, San

Diego, San Diego, CA

January 2010-present

Teach children, teenagers, and adults German and General English,

Business English, Pronunciation, Cambridge FCE, TOEFL, and

Conversation classes.

Academic Director, EF International Language Schools, San Diego, CA

May 2009-May 2010

Provided teacher training and handled administration including

facility management for the academic department.

Focused on Health Education and Cambridge programs, successful increase in

enrollment.

Operations Trainer (shipboard): Princess Cruises, Ltd., Santa Clarita, CA

February 2008-May 2009

Trained crew on Health and Safety, Emergency/Marine Communication,

Promotional classes, and Customer Service. Kept track of inventory and

crew performance.

Corporate Business English Trainer: English Language Service, Bremen,

Germany

August 2004-March 2007

Trained employees in international business, cultural awareness, and

technical language for their industries ;such as, health care, aeronautical

engineering, human resources, retail industry, real estate/law, and steel

manufacturing.

Assistant Administrator (temporary), Kaiser Permanente, Pasadena, CA

July 2000-January 2001

Assisted Vice-President of Human Resources, West

Division with administrative tasks.

Administrator-in-Training (Nursing Home) and Nursing Home Administrator:

Fountain View Management and Beverly Healthcare, Los Angeles, CA

June 1996-June 2000

Received training in all departments (facility management,

budgets, dietary, therapy, nursing,

social services) of a skilled nursing facility.

Passed California licensure exam, NHA 6260, expired.

Education

Pre-Requisites for RN program 2010 -

present

San Diego Community Colleges, San Diego, CA

Classes in Chemistry, Physiology, and Statistics

Master of Arts, Education 2008

Azusa Pacific University, Azusa, CA

Emphasized teaching, leadership, and technology in grades 7-12

Health Science, ESL, and

adult learners.

Vocational: Healthcare Administration 1999-

2002

California State University, Los Angeles, CA

Completed some coursework in Human Resources, Management, and Health

Promotion.

Certifications/Credentials

Carl Duisberg Diplom, Zertifikat Deutsch Diplom (German Certificate),

Berlin, Germany, August 2004

Cambridge ESOL English Language Teaching to Adults (CELTA), Berlin,

Germany, July 2004

California Clear Single Subject Teaching Credential, Health Science, June

2003

California Clear Cross Cultural Language and Academic Development

Certificate (CLAD), August 2003

Community & Professional Associations

Soldiers' Angels 2011-present

Volunteer at event fundraisers and adopted a soldier

San Diego Maritime Museum, member 2011-present

American Association of Teachers of German, member

2009-present

Computer & Language Skills

Microsoft Office Suite (Word, Power Point, Excel, Outlook and XP Operating

System)

IBM, Lotus Notes; Apple Macintosh software; Blackboard Learn

Adobe Photoshop, Illustrator, InDesign, Flash and Dreamweaver basics

Intermediate level of German (written and verbal)

Elementary level of spoken and written Spanish

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