Human Resources Customer Service

BRIAN S. FREEDMAN

**** *.*. **** *******, Parkland, FL 33067

Phone: 954-***-**** E-mail: abg36e@r.postjobfree.com

http://www.linkedin.com/pub/brian-freedman/33/265/33

Executive Profile

Outstanding Human Resources professional, combining excellent academic

credentials with management experience in a variety of Human Resources-

related areas. High achiever with record of fast-track growth. Offer proven

expertise in a full range of managerial and administrative abilities with

an emphasis toward creativity and personal involvement. Communicate

effectively with individuals of diverse backgrounds across all authority

levels. Additional strengths include exceptional organizational, time

management and problem-solving skills.

Areas of Competence

Recruitment and recruitment program development, staffing, hiring,

training, terminations, employee relations, discipline, unemployment and

Workman's Compensation cases, job descriptions, policies, procedures and

regulations, orientation, compensation and benefits, counseling, management

training, performance appraisals, educational in-services, systems

organization, sourcing techniques, selection and placement, governmental

regulatory and JCAHO compliance, Equal Employment Opportunity, union

avoidance, customer service, writing of manuals and personnel forms.

Proficient in ADP HR Partner, Kronos HR/Timekeeper, ABRA HR Suite and

Microsoft Office applications.

Demonstrated Effectiveness

Developed "Employee of the Month" programs

Successfully integrated 150 new employees into organization due to merger

which totaled 400 employees and eventually grew to 850 employees

Maintained union-free work environment after merging with a unionized

organization

Created 75+ brand new ADA job descriptions

Maintained grievance-free organization through effective employee relations

Enhanced employee benefit program which attracted a larger applicant pool

and decreased turnover

Initiated management training and customer service training programs

Restructured HR department and added employment coordinator and benefits

coordinator

Expanded a growing multi-location HR department to include four HR

Generalists

Created career organization philosophy promoting company as a career

company and developed recruitment program focused on local high schools

Created internship program with local educational institutions

Initiated and designed Human Resources Department for growing health care

company of 400+ employees which included creating company Human Resources

policies and procedures

Increased 401(k) participation from 38% to 84%

Reduced employee turnover by 20% to 45% at various organizations

Revised interview process, including establishment of background check and

drug free workplace programs

Spearheaded Retreat Employee Welfare Committee

Spearheaded the development of the CBCSF Employee Welfare event calendar

Developed Employee Assistance Programs

Authored new Employee Manuals and Safety Program Manuals

Instrumental in implementing hospital-wide reorganization which resulted in

obtaining additional departments

of responsibility

Initiated succession planning programs to recognize outstanding employees

Initiated new Payroll/HR Information Systems

Implemented safety awareness program, customer service training program and

employee recognition programs

Established facility newsletters and piloted new uniform policy

Improved performance appraisal systems

Implemented Diversity Board project serving to highlight individual staff

members and GUEST program designed to promote customer satisfaction efforts

Brian S. Freedman

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Professional Experience

DIRECTOR OF HUMAN RESOURCES, Community Blood Centers of South Florida,

Lauderhill, FL 12/97-Present

Recruited to assist in merger of American Red Cross and CBCSF which

integrated 150 new employees into the organization. Oversee all Human

Resources functions and Drug Free Workplace Program. Monitor compliance

with state and federal laws and regulations in areas of wage and hour and

Equal Employment Opportunity. Maintain "open door" policy to encourage

employee discussion of problems and situations. Oversee Environmental

Services Department.

DIRECTOR OF HUMAN RESOURCES, The Retreat Hospital, Sunrise, FL 7/95-10/96

Recruited to coordinate and facilitate the process of downsizing the

organization, with a layoff of 100+ employees. In addition to all Human

Resources functions, oversaw Food Services, Environmental Services and

Credentialing Departments. Member of Executive Management Council and

Safety Committee.

HUMAN RESOURCES DIRECTOR, Manor Care Nursing and Rehabilitation Center,

Plantation, FL 8/94-7/95

Recruited to implement numerous programs, policies and procedures in an

effective, yet expeditious manner in the midst of a stressful transition

from one Manor Care division to another. Provided direction of all Human

Resources functions. Served as Chairman of Safety Committee.

HUMAN RESOURCES MANAGER, Nurse Care, Inc., Ft. Lauderdale, FL 11/92-9/93

Initially hired as a consultant to spearhead development of Human Resources

Department and was asked to remain full-time as Human Resources Manager,

overseeing all Human Resources functions.

ASSISTANT OPERATIONS MANAGER, T.J. Maxx, Ft. Lauderdale, FL 3/91-11/91

In addition to overseeing all Human Resources areas, was accountable for

merchandising, processing sales, customer service, and preparation of sales

floor.

HUMAN RESOURCES CONSULTANT 1991-1997

Acting Corporate Director of Human Resources, HCS (Ft. Lauderdale)

Benefits management for Kessler Realty (Boca Raton and Poulsen Lighting

(Miami)

Staff training for Park Place Suite Hotel (Boca Raton) and Sheraton

Riverhouse Hotel (Miami)

Recruiting and benefits administration for Hospitality Purchasing Network,

Inc. (Miami)

Acting Human Resources Manager for Nurse Care, Inc. (Ft. Lauderdale)

Acting Director of Human Resources and Development for Healthquest

Corporation (Ft. Lauderdale)

Education

MASTER OF SCIENCE IN MANAGEMENT, St. Thomas University, Miami, FL 1990

Graduate Certification in Human Resources Management

Graduate coursework in Training & Development, Florida International

University, Miami, FL 1989

BACHELOR OF SCIENCE in Hospitality Management 1987

ASSOCIATE OF SCIENCE in Hotel/Restaurant Management 1985

Johnson & Wales University, Providence, RI

Memberships

Society for Human Resource Management; Florida Hospital Association; South

Florida Healthcare Human Resources Association; Florida Association of

Blood Banks; Florida Employer Advisory Council, Human Resources Association

of Broward County; Human Resources Advisory Board Member for Alternate

Family Care, The American Society for Training & Development, Broward

County Historical Commission Board Member.

Brian S. Freedman

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