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Registered Nurse Customer Service

Location:
Lancaster, CA, 93535
Posted:
July 24, 2011

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Resume:

Rekia Daniels

**** *. ********* ****. *********, Ca. 93535

323-***-****

abg34s@r.postjobfree.com

Objective: A Vocational Nurse seeking a position with a innovative company

where I may invest the nursing knowledge obtained through intensive

education and training, in conjunction with medical assistance and customer

service expertise towards the betterment of the company and personnel self-

growth.

Profile:

A professional that is capable of working effectively with a team, fosters

a welcoming, and positive attitude. Proven to work cooperatively as a

member of a team and react decisively in emergency situations. An

effective communicator (patients, families, and staff member), but proven

able to maintain confidentiality, noted for being compassionate towards

patients and with a commitment to enhancing the quality of life for every

patient assigned. Dedicated to the deliverance of high quality customer

service, caring for patient as I would my own family member, focusing on

respect, integrity, passion and empathy of patients, families and team

members has marked me as a dependable and loyal employee.

Certifications/License:

> National Council Licensure Examination for Practical Nurses, Pending

> Intravenous Therapy, Pending

> AHA First Aid, and BLS/CPR, Certification

> NIH Stroke, Certification

> Los Angeles Fire Department Hospital Fire and Life Safety,

Certification

Education:

09/09 - 04/11 American Career College, Los Angeles, Ca

Vocational Nurse, Diploma

Course Experience/Study:

Personal hygiene and skin care, infection control techniques, vital signs,

oxygen and respiratory therapy, catheterization, applying bandages, wound

care, medication administration, charting and reporting, specimen

collection, nursing process, nursing care plans, care of drainage systems,

isolation techniques, accu-check, patient assessment and assisting the

physician with examination.

10/07 - 08/08 American Career College, Los Angeles, Ca

Medical Assistant, Certificate/Diploma

Course Experience/Study:

Clinical Administration

Injections Front Office Procedures

EKG Insurance Verifications

Vital Signs Medical Billing Preparation (Medical

Terminology)

Venipuncture Anatomy

08/06 - 09/07 CSU Long Beach, Long Beach, Ca

GE Requirements

Continued: Rekia Daniels Resume

LVN Clinical Rotations: 11/09 - 04/11

Alexandria Care Center, Los Angeles, CA Student Nurse

Veteran Administration Hospital, West Los Angeles, Ca

Student Nurse

White Memorial Hospital, East Los Angeles, Ca Student

Nurse

Clinical Applications: (Student Nurse): Total bedside care for immobile

patients (bed baths, oral, personal hygiene, and dressing), g-tube dressing

change, Rehab, Acute Care, Med-Surg, Labor and Delivery, Pediatrics, post-

partum, injectable medication, wound care, accu-check, tracheotomy care and

suctioning, colostomy care.

Student Nurse Duties:

Under the direct supervision of a Registered Nurse administered medication

and treatments in accordance with approved nursing techniques, directed,

initiated and implemented patient care plan. Bathed, dressed and assisted

patients in transferring, walking and turning, maintained utmost awareness

of comfort and safety needs of patient. Explained procedures and treatments

to patient effectively gaining cooperation, understanding and reduce

apprehension. Observed patient, recorded significant conditions and

reactions, and notifies supervisor or physician of patient's condition and

reaction to drugs, treatments and significant incidents. Took and recorded

patients' vital signs to detect deviations from normal and assesses

condition of patient. Documented nursing history and physical assessment

for assigned patients, initiated patient education plan according to the

individualized needs of the patient as prescribed by the physician and/or

hospital policy including patient and family instruction. Demonstrated

active listening skills and accurately assessed patient comfort needs,

treated patient and their families with respect and dignity, upholding

patient confidentiality.

Volunteer Service:

07/08 - 08/08 Women & Children's Clinic, Harbor City, CA

Medical Assistant

Provided a safe, comfortable and therapeutic patient environment, monitored

and track the patient's vital signs, performed procedures like IV

placement, assisted with different tests and administered medication. Good

communication skills and interpersonal skills demonstrated in the

interaction with colleagues, patients and other health professionals on a

daily basis. Assist physicians with examinations, treatments and special

procedures and performs services requiring technical and manual skills as

directed by the doctor. While working in front office of this fast-paced

medical office accurately answered phones, scheduled appointments, filed,

collected co-pays, and obtained insurance verification.

Work Experience:

2007 - 2008 Transportation Security Administration, Los Angeles,

Ca

Transportation Security Officer

Provided frontline security and protection of travelers, the airport and

airplanes, by the accurate identification of dangerous objects in baggage

and on passengers', preventing those objects from being transported onto

the aircraft by utilizing diverse, cutting edge electronic detection and

imaging equipment in a courteous and professional manner.

2006 - 2007 49's Shops, inc., Long Beach, Ca

Cashier/Customer Service

Counted money in cash drawer at the beginning of shift, ensuring that

amount was correct and that there was adequate change in drawer.

Effectively identified prices of goods, and calculated bills using cash

register. Promoted and maintained positive relations with all customers

making a concentrated effort to answer their questions and solve customer's

problems.

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