Project Customer Service

Cynthia Campana-Straley 610-***-****

*** ***** ***** ****, *****, PA 19504

Objectives: Seeking a position where my organizational, communication and technical skills can

help an organization achieve its goals and objectives.

Experience:

Yoh Engineering/Air Products April 2005 –June 2006

Air Products, Allentown PA June 2006 – Present

• Baker Risk Blast Wall Design – Engaged vendor, project management and safety to work through details of

design. Results: Blast Wall design ready for implementation by Customer’s deadline.

• Detroit Boiler Registration – Organized Project Management, City of Detroit, Machinery and Operations to

obtain information to register boilers with City of Detroit. Results: Boilers approved for registration on first

pass. Manual compiled with information and proper forms completed before deadline of registrations.

• Coordinate with third party Engineer firms regarding purchases, invoices, communications, drawings and

Material Storage.

• Train existing and new team members in new software (MS SharePoint) plus work processes. The team was able

to collaborate, share information and update documentation in real time.

• Group Participation: Project Technician Steering Committee, Women in Business, Toastmasters, and volunteered

children facilities: Camp Fowler and Camelot.

June 2004 – Apil 2005

Moyer Packing, Souderton, PA

• Invoices – Completed data entry from delivery weight slips for charges. Invoices were sent to customers at the

end of the month for payment of product.

NetCarrier, Inc., Lansdale, PA Sept 2000 – Nov 2003

• Designed, tested, and implemented Customer Order Flow/ICB Process with Executive Staff and employees.

Results: Organized and provided accurate orders for customers and NetCarrier.

• Customer Service, Order Entry, worked with Accounting on Collections and Invoicing; worked with Sales on

proposal investigation. Maintained and updated project reports. Support Network Engineers, Sales Engineer and

Operations.

• Reviewed information in new orders and new project proposals. Results: Less implementation time, little or no

upfront investment for the company while meeting customer expectations.

• Costing/Individual Case Basis: Reviewed non-standard project proposals with Engineering to implement while

minimizing cash investment and increase revenue.

• Managed Internet Protocol Address Database following company and ARIN Policies.

Results: Appropriate customer usage. Best Cost – Re-assigning fewer IP blocks limiting purchases and

payments to ARIN. Successful transfer of IP addresses from acquired company through ARIN. Assignments

updated to automation using Cloud Database.

• Firewall Project – Developed project plan with Product Manager. Discussed with departments on a weekly basis

progress of assigned tasks in project. Results: Deliverables were met on time for successful product launch.

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Cynthia Campana-Straley 610-***-****

119 North Hills Road, Barto, PA 19504

Ravisent Technologies Inc., Malvern, PA Nov 1999 - August 2000

• Maintained Project Management Document for DVD software builds and Car Navigation software. Results:

Customer deadlines and delivery of software met on time.

• Collaborated with Finance to establish costs for projects. Reconciled project costs with Finance during IPO

audits.

• Tested the software coding with software engineering and DVD manufacturers before delivery on DVD’s.

Results: Manufacturer’s received updated software to incorporate into their products.

Suburban Cable, Oaks, PA April 1997 - Nov 1999

• Coordinated purchasing and inventory information with Director of Purchasing and vendors.

Results: Organized purchase orders into central filing system. Established workflow and process for Purchase

orders and Inventory. Managed inventory information in new database resulting in history for costs and better

planning of parts.

• Developed Internet process, department flow chart and budget with Director of Internet Services in preparation

of new department.

• Maintained Digital Database. Tracked budget expenses and purchases for Digital Project.

• Developed Presentations (Internal and External) for company education of new products.

• Gathered and input information for End to End Test Schedule.

• Developed process for Tester Information and Tester Log Sheets.

• Coordinated Tester Log process with system information and customer inputs for Call Center.

• Coordinated Digital Review Meetings with Vendors and Departments.

• Updated and tracked Launch Schedules.

• Worked with Digital Team on Project Status and Critical Path Items.

DecisionOne (Bell Atlantic Business Systems Services), Frazer, PA Sept 1990 - Nov 1996

• Reviewed contracts for services with Sales; also planned service implementation with Call Center and Telephony

Group. Results: All pieces of project were identified and tested for a smooth implementation. Changes or

additions were minimized while meeting deadlines.

• Prepared Action plans for customers when potential issues are identified. Results: Proactive resolutions and

customer retention.

• Prepared and gave presentations on progress of existing clients and updates on new clients with Executive Team.

• Developed new departmental processes for routing software calls using Vantive,

Vycor DPU Customer Database and Teloquent Phone.

• Trained new technicians in call processes and tools: Vycor DPU, Teloquent, and Aspect.

• Monitored Workstation Queue and distributed support calls for Novell Netware to technicians using NEC phone

system.

• Provided call information on charts and spreadsheets.

• Provided PC Software support and call management for customers.

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Cynthia Campana-Straley 610-***-****

119 North Hills Road, Barto, PA 19504

Skills/Software:

• Situational Leadership

• Project Management

• Healthcare Administration Certificate

• Office 2007/XP

• Adobe Pro 10

• Oracle

• SAP

• MS Project

• MS Outlook,

• Lotus Notes

• Visio

• MS SharePoint

• Novell GroupWise

• Varityper Epics 20/20

• AS/400 Mainframe

Training and Certificates

• Healthcare Administration Certification from Cedar Crest College, January 2009.

• Continuing College Education to obtain a Bachelor’s Degree in Business Administration.

• Advanced Management Skills

• Coaching Skills for Managers and Supervisors

• Project Management

• Customer Sensitivity

• Total Quality Management

• Dale Carnegie

References available upon request

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