Project Assistant
Resume:
Jessica A. Ross
Address: Phone:
Apt. 3E Email:
Kansas City, MO 64111
abg33i@r.postjobfree.com
Education
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Wake Forest University, Winston-Salem, NC
May 2010
Master of Arts in Management
GPA 3.4/4.0
Indiana University, Bloomington, IN
May 2009
Bachelor of Science in Biology
GPA 3.6/4.0 Certificate: Liberal Arts and Management Program– LAMP is a selective
interdisciplinary honors level
program between the College of Arts and Sciences and the Kelley School of Business
Work Experience
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Delivery Consultant
Cerner Corporation, Kansas City, MO May 2010
– Present
• Support Powerchart/Powerchart Office and Core solutions by completing approximately
40-50 service requests per month consisting of both configuration/build and issue
response services to manage clients’ production domains
• Establish and maintain relationships between Cerner and clients in order to provide
appropriate escalation of issues and solution benefits
• Mentor new associates and facilitate knowledge transfers within and among teams in
the organization
Research Assistant
Wake Forest University, Winston-Salem, NC October 2009 –
May 2010
• Determined end goal of research project examining the job market for health care
focused MBAs
• Developed and planned strategy and timeline to reach this goal
• Identified and utilized all sources available to create a guide for those seeking careers in
health care
Lab Assistant/Phlebotomist June 2006 –
December 2008
Good Samaritan Hospital, Vincennes, IN
• Organized and stored patient files in computers using electronic medical records
• Maintained organization and cleanliness of the lab and blood draw area
• Collected 50+ specimens daily while serving patients of all ages and demographics
Box Office Clerk May 2007 – December
2007
IU Auditorium, Bloomington, IN
• Provided first contact and service to patrons of the Auditorium
• Processed sales transactions often totaling $1000+ and performed cash management
duties
• Resolved seating conflicts and misunderstandings with patrons to ensure customer
satisfaction
Leadership/Other Notable Experiences
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Action Learning Project Team Member July
2009 – May 2010
Wake Forest University / Second Harvest Food Bank, Winston-Salem, NC
• Led team on operations analysis project to develop recommendations on improving
Second Harvest Food Bank’s retail food pick-up process
• Conducted simulation and regression analysis using Microsoft Excel for stochastic
optimization to maximize value for demand estimation for data analysis project
• Presented oral and written reports on recommendations, data, and research results of
each project to top executives at Second Harvest Food Bank
Event Intern January 2007
– May 2008
American Cancer Society, Bloomington, IN
• Managed volunteers and delegated duties at set-up and tear-down of Relay for Life
event
• Organized and operated activities such as registration/ check-in and a silent auction at
the Relay
• Developed and participated in fundraising for the Relay for Life, which brought in
$8000+ per year for cancer research
Contact this candidate