Sales Customer Service
Resume:
Heidi A. Mann
641-***-**** cell
*********@*****.*** Marshalltown,
IA 50158
Career Summary:
Experienced in technical sales/service and account development and
management
Experienced in management as a small business owner/operator and supervisor
Demonstrated knowledge of sales; contract/account management; and pricing,
quote, and order processes
Excellent communicator and provide highest level customer service; proven
project management, organization, time management, and people management
skills
Career Experience:
Technical Service Product Manager - New Business March
2011 - June 2011
Mechdyne - Marshalltown, IA
Key responsibilities included: Prospect new service contracts through cold
calling and customer visits, sell consumables such as lamps and parts,
present sales advice on assigned products to team members, work up and
provide quotes for all new business, and help develop solutions for virtual
reality systems.
Outside Territory Sales Representative December
2007 - December 2010
Marshalltown Company - Marshalltown, IA
Territory started with 3 continuous states including Iowa and grew to 8
dispersed states during last year of position.
Territory sales exceeded $1.5M and was consistently a top producer.
Key responsibilities included: Manage existing accounts and develop new
business; market products to sell with less visits to the customer; conduct
store resets, shows, and product demonstrations; understand product
applications and manufacturing processes.
Outside / Inside Sales Representative November 2004 -
December 2007
Ryerson - Marshalltown, IA
Key responsibilities included: Manage accounts; conduct monthly account
review meetings; order, replenish and manage steel usages per account;
visit customers/mills; manage all part files and pricing; enter orders to
process steel; and process and analyze month-end sales reports.
Office Administrative Supervisor
May 2004 - November 2004
Administrative Assistant
October 1999 - May 2004
CURRIES-GRAHAM - Mason City, IA
Supervisor position reported directly to VP of Sales and Administration and
required an understanding of steel doors and frames.
As Supervisor key responsibilities included: providing direction to
receptionists, mail clerks, and customer service assistants; work directly
with distributors/customers; provide and follow-up on quotes for jobs;
write up orders for manufacturing; prepare month end sales reports.
Assistant position supported President/CEO responsible for 1300 employees.
Co-Owner and Operator
Mark Mann Pro Shop - Mason City, Iowa
March 1999 - December 2003
Owned and operated the business by managing all merchandise sales; worked
directly with the public and Mason City Country Club; supervised 13
employees; completed financials including profit and loss, balance sheets,
and bank deposits.
Computer Knowledge / Experience:
Microsoft Word, Excel, PowerPoint, Access, Outlook, Works
Lotus Notes, Quick Books Pro, Goldmine, Replicon
Education:
Bachelor of Arts in Corporate Communications and Psychology
Simpson College, Indianola, IA - 1999
Memberships and Volunteer Activities:
Marshalltown Young Professionals, Elmwood Country Club Board of Directors,
Partnership for Youth, Night of Stars
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