Data Entry Manager
Resume:
LYUBOV KAPUSTIN
**** ***** ****** ***.,#*** Campbell, CA 95008
*.********@*****.***
SUMMARY
Detail-oriented Administrative Support professional with expertise in
document management, business communications and general office duties.
Demonstrated success communicating with cross-functional department
personnel, discretely handling confidential information and managing
multiple priorities. Works independently or with a team to complete
projects on schedule. Service oriented with excellent interpersonal skills
and professional telephone etiquette. Areas of expertise include:
o Confidential Correspondence & Document Handling
o Workflow Planning & Prioritization
o Records Management
o Strong General Office Knowledge (faxing, scanning, filing, copying,
mailing, etc.)
o Data Entry, Database and Spreadsheet Management
o Working Knowledge of Standard Office Equipment
o Computer Skills
o Receptionist Skills
PROFESSIONAL EXPERIENCE
Clinimetrics Research Associates, Inc., San Jose, CA
Lead Central Files Associate (2004-2010)
Processed and maintained client visit reports and contracted clinical
documents in secure and confidential manner. Prioritized work effectively
to complete multiple tasks on time and in accordance with company goals and
client needs:
. Reviewed reports for accuracy and completeness, entered into FileMaker
Pro, and copied.
. Scanned reports using KwigTag document imaging software for document
control and retention.
. Filed documents. Created, organized and maintained files.
. Forwarded original reports to the client via UPS, FedEx and US Mail.
. Prepared and distributed On Hold Status reports, communicated with
management on discrepancy resolution.
. Reconciled physical and systems records for all inventories.
. Gathered study documents for archiving, labeled and transfered files
to boxes for Iron Mountain. Maintained inventory of transferred to off-
site storage facility documents.
. Processed vendor invoices for payment.
. Assisted QA and Compliance department with QA audits of clinical
database, client and FDA audits of the company.
Central Files Associate (2000-2004)
. Processed visit reports submitted to Central Files for multiple
Pharmaceutical clinical trials.
. Scanned documents using KwigTag.
Lyubov Kapustin
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Clinimetrics Research Associates, Inc., San Jose, CA
. Filed reports and maintained files.
. Assisted Central Files Manager with study reconciliations.
. Served as back up support for receptionist.
Receptionist/Office Assistant (2000)
. Answered multi-line phone, screened/routed phone calls appropriately.
. Greeted visitors, distributed badges as appropriate, maintained
visitor's log book.
. Scheduled conference rooms.
. Supported Central Files department with data entry, copying and
filing.
. Performed other duties as assigned.
Hewlett Packard (via Pinkerton Security), Cupertino, CA
Lobby Receptionist/PBX Operator Backup (1998-2000)
. Handled busy multi-line phone.
. Greeted and assisted Hewlett Packard employees and visitors.
. Managed incoming and outgoing courier mail.
. Made company cars reservations.
. Checked all equipment exiting through the lobby for appropriate
documentation.
EDUCATION
A.A., Computer Business Administration
Heald College, School of Business, San Jose, CA
PROFESSIONAL DEVELOPMENT
Certificate, Medical Terminology
Certificate, Basic Research Associate Training Course
TECHNICAL SKILLS
Microsoft Word, Excel, Outlook, FileMaker Pro, KwigTag
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