LYUBOV KAPUSTIN

**** ***** ****** ***.,#*** Campbell, CA 95008

408-***-****

abg33b@r.postjobfree.com

SUMMARY

Detail-oriented Administrative Support professional with expertise in

document management, business communications and general office duties.

Demonstrated success communicating with cross-functional department

personnel, discretely handling confidential information and managing

multiple priorities. Works independently or with a team to complete

projects on schedule. Service oriented with excellent interpersonal skills

and professional telephone etiquette. Areas of expertise include:

o Confidential Correspondence & Document Handling

o Workflow Planning & Prioritization

o Records Management

o Strong General Office Knowledge (faxing, scanning, filing, copying,

mailing, etc.)

o Data Entry, Database and Spreadsheet Management

o Working Knowledge of Standard Office Equipment

o Computer Skills

o Receptionist Skills

PROFESSIONAL EXPERIENCE

Clinimetrics Research Associates, Inc., San Jose, CA

Lead Central Files Associate (2004-2010)

Processed and maintained client visit reports and contracted clinical

documents in secure and confidential manner. Prioritized work effectively

to complete multiple tasks on time and in accordance with company goals and

client needs:

. Reviewed reports for accuracy and completeness, entered into FileMaker

Pro, and copied.

. Scanned reports using KwigTag document imaging software for document

control and retention.

. Filed documents. Created, organized and maintained files.

. Forwarded original reports to the client via UPS, FedEx and US Mail.

. Prepared and distributed On Hold Status reports, communicated with

management on discrepancy resolution.

. Reconciled physical and systems records for all inventories.

. Gathered study documents for archiving, labeled and transfered files

to boxes for Iron Mountain. Maintained inventory of transferred to off-

site storage facility documents.

. Processed vendor invoices for payment.

. Assisted QA and Compliance department with QA audits of clinical

database, client and FDA audits of the company.

Central Files Associate (2000-2004)

. Processed visit reports submitted to Central Files for multiple

Pharmaceutical clinical trials.

. Scanned documents using KwigTag.

Lyubov Kapustin

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Clinimetrics Research Associates, Inc., San Jose, CA

. Filed reports and maintained files.

. Assisted Central Files Manager with study reconciliations.

. Served as back up support for receptionist.

Receptionist/Office Assistant (2000)

. Answered multi-line phone, screened/routed phone calls appropriately.

. Greeted visitors, distributed badges as appropriate, maintained

visitor's log book.

. Scheduled conference rooms.

. Supported Central Files department with data entry, copying and

filing.

. Performed other duties as assigned.

Hewlett Packard (via Pinkerton Security), Cupertino, CA

Lobby Receptionist/PBX Operator Backup (1998-2000)

. Handled busy multi-line phone.

. Greeted and assisted Hewlett Packard employees and visitors.

. Managed incoming and outgoing courier mail.

. Made company cars reservations.

. Checked all equipment exiting through the lobby for appropriate

documentation.

EDUCATION

A.A., Computer Business Administration

Heald College, School of Business, San Jose, CA

PROFESSIONAL DEVELOPMENT

Certificate, Medical Terminology

Certificate, Basic Research Associate Training Course

TECHNICAL SKILLS

Microsoft Word, Excel, Outlook, FileMaker Pro, KwigTag

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