Customer Service Manager
Resume:
Mary Massaro
Whittier, California 90603
********@*******.***
OBJECTIVE
To obtain a position within a professional organization using my administrative, customer service
communication skills.
PROFILE
5 Excellent communication and customer service skills
6 Quick learner requiring little to no supervision
7 Ability to multi task and work well under pressure
8 Effective decision making and problem solving skills
9 Ambitious, dedicated and a team player
QUALIFICATIONS
5 Type 45 w.p.m.
6 Microsoft Word
7 Microsoft Excel
8 Data Entry - 10 key
9 Microsoft Outlook
RELEVANT SKILLS AND EXPERIENCE
7 Responsible for dispatching technicians on jobs, updated status and completion into the
company's program.
8 Invoiced all billing for both residential and commercial accounts.
9 Tracked to stay current the accounts receivables for collection of all invoices due.
10 Overlapped as receptionist for all incoming calls.
11 Ordered parts needed during service managers absence and kept all customer updated
with status.
12 Developed, maintained and generated several reports as requested by management.
13 Performed customer service needs by keeping them informed on status of a part for their
repair, new maintenance agreements to be activated, and monthly services as per their
contract.
14 Trained new personnel.
15 Worked in call center atmosphere.
WORK HISTORY
________________________________________________________________________
11/10 – 12/11 Houdini, Inc. $11.00 hourly. Seasonal .
Call Center service rep. Answering incoming calls, placing orders,
checking & tracking package deliveries. Resolving issues from inquiries
on customer orders.
04/05 - 10/08 Airwest Airconditioning and Heating Anaheim, Ca - $15.50 hourly
Dispatched technicians on scheduled appointments, invoiced all billing,
answered all incoming calls and resolved customer complaints to closure.
Kept current all accounts receivables for payment. .
12/03 - 10/04 Computer schooling at LaSerna School Whittier, Ca - Training
Completed courses: 10-key, typing 45 wpm, Word, & Excel
5/02 - 1/04 Property Manager - Marsden Building Whittier, Ca - $10.00 hourly
Managed office rentals, collecting monthly rents and
Scheduling maintenance repairs.
7/95 - 5/02 Office Mgr. Macy Plumbing Whittier, Ca - $10.00 hourly
Handled all accounts receivables and payables. Scheduled service calls
And updated company records in the system for financial reports.
4/95 - 7/95 Office Manager-Temp Hire-Kraftmaid Cabinets - $ 9.50 hourly
Cover maternity leave) Ontario, Ca.
Was responsible for payroll, banking, cash box, and all office
procedural reports.
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