Engineer Help Desk

Malisa Lynch

***** ** ** *******, ** *****

574-***-**** *********@*****.***-****.***

Career Objective

To obtain a challenging position in the IT field, where professional growth into a Network Engineer and/or a Network

Administrator can be achieved, by providing an opportunity to apply the hands-on experience I have gained through my

education.

Computer Skills and Abilities

• Install, configure and maintain various Windows operating systems including 2000, XP, Vista, 7 and 2003 server

(VMware)

• Utilize Microsoft Office and Internet applications including Word, Excel, PowerPoint, Access, and Internet Explorer

• Knowing about Cisco Switches and Routers and the commands they use

• The OSI model and what it is used for

• Network Standards and Protocols like FTP, TCP/IP, HTTP

• 2 years in a Technical school with an Associate’s Degree

• 1 years using internet skills over the phone troubleshooting

• Two Cisco classes with experience implementing and maintaining LAN technology

• Three quarters of Server 2003/Database classes

• Built an extensive project in my Capstone class utilizing my project management skills

• Assemble personal computer systems including installation of motherboards, modems, sound/video cards, networks

cards, CD drives, floppy disks, circuit boards, memory and related peripheral devices

• Troubleshoot and replace faulty hardware including disk drives, network cards, hard drives and perip herals

Education

ITT Technical Institute, South Bend, IN

Associate Degree in Information Technology-Computer Network Systems

Graduation Date: March 2011

Cumulative GPA: 3.83

Awards: Highest honors and perfect attendance

Member of the: National Technical Honor Society

Employment History

Edward Rose and Son Call center/ Help Desk 269-***-****

April 2010 – Present

• Provided computer help desk support via telephone communications with end-users

• Performed diagnostics and troubleshooting of system issues, documented help desk tickets/resolutions,

and maintained equipment inventory lists

SJC Industries Elkhart, IN Electrician 574-***-****

April 2009 – April 2010

• Used my organization skills to neatly and efficiently to rough wire ambulances

Electrician

Heartland RV Elkhart, IN 574-***-****

February 2008 – July 2008

• Hooked up and installed lights and electrical switches into RV’s

Assembler

Polytron Elkhart, IN 574-***-****

November 2007 – February 2008

• Used my eye for detail to solder wires onto circuit boards

Sundowner Elkhart, IN Electrician Business closed

March 2007 – November 2007

• Installed radios, lights and control panels into horse trailers

Utilimaster Wakarusa, IN Assembler 574-***-****

May 2003 - September 2006

• Spent four years using my leadership skills to working my way up to “right hand man”

References

Ed Robertson – Instructor at ITT Tech Institute of South Bend 574-***-****

Rachel Goodling - Co-worker for 2 years at Utilimaster 574-***-****

Jim Searles - Group leader for 1 year SJC Industries 574-***-****

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