Sales Customer Service

R OB S UMMITT

**** **** **** **** • Harrison, TN 37341 • 423-***-**** • abg2z6@r.postjobfree.com

Senior Management Executive

Dynamic management executive with a wealth of experience leading the forward development of

corporate and government healthcare organizations. Expertise spans short/long range planning, operations

management, program development/execution, finance/budgeting, sales/marketing, and process

improvement. Analytical problem solver using Quality Control and Risk Assessment measures for

streamlining operations. Expert in developing strategies to enhance quality, increase revenue gains, and

promote corporate growth. Innovative leader establishing and maintaining solid client and business

relationships.

Risk Management Strategic Planning Quality Improvement

Business Development Contract Negotiations Regulatory Compliance

Operations Management Training/Development P&L /Budget Management

P RO FE S SI O NAL E XP E RIE N CE

SGC 2004 - Present

COO / Compliance Officer

Manage all aspects of operations for contracted health-care organizations. Responsible for production

and implementation of operational projects including: streamline staffing, budgeting, monitoring P & Ls

and managing all subcontractor agreements. Formulate policies and procedures adhering to all

contractual compliance regulations: Governmental, supplier and managed care contracts. Initiate Quality

Improvement (QI) measures to quantify company performance and efficiencies according to established

protocols: including risk assessment, satisfaction (internal & external), billing & collections, records and

complaints. Direct management team in identifying and correcting critical problems; reduce expenses,

increase gross margins and improve operating processes. Perform regulatory compliance audits

nationally adhering to CMS standards.

HIGHLIGHTS:

• Initiated new billing and collection procedures resulting in a 38% increase in monthly revenue.

Incentivize collection employees and negotiated discounts on payables thus increasing cash flow

for monthly operations.

• Streamlined work-flow procedures by introducing new technology resulting in a 30% reduction in

staffing; directly reducing company’s monthly payroll and tax liabilities. Effectively adding

$250k to the bottom line.

• Audited over 750 companies for regulatory compliance according to Centers for Medicare &

Medicaid Services (CMS) guidelines.

• Spearheaded a successful technology purchase and data transfer resulting in 30% efficiency in

workflow and productivity.

• Trained over 1000 employees on company policies and procedures.

• Implemented JIT inventory control systems, resulting in a 20% reduction in overhead costs and a

decrease in long term capital outlay.

• Researched and developed new revenue streams accounting for over $1 million in new business.

R OB S UMMITT

SUMMITT GROUP, INC. 1998 - 2004

President

Developed Medical Equipment business from start up to generate 7 figure sales annually. Established a 3

state client base consisting of thousands of clients. Worked directly with health-care professionals; PTs,

OTs and Medical Directors in coordination of patient care. Designed and manufactured equipment that

enabled clients to perform ADLs (Activities of Daily Living) with minimum assistance from caregivers.

Negotiated all contracts with vendors, CMS, insurance carriers, MCOs and sub-contractors. Trained and

managed all billing and collections staff on appeals processes within the insurance industry. Managed all

aspects of business operations; including customer service, sales, purchasing, accounting and employee

hiring and training.

HIGHLIGHTS:

• Turned a $2000 investment into $3 million in revenue.

• Managed all sales staff; outperformed sales forecasts by 30% yearly.

• Awarded national performance recognition from suppliers for outperforming sales goals. Ranked

nationally in top 3 for small providers.

• Opened an ADA Home Remodeling division that generated 7 figure sales annually.

• Purchased and oversaw installation of operational software. Upon completion, staff productivity

increased by 25% which resulted in a $125 K savings.

• Introduced new purchasing software that enabled company to track all inventory. Software

helped reduce duplication in inventory by 15% and reduce part wait time for clients by 40%.

• Published nationally for worked preformed.

• Presented company information on operations and streamlining at multiple state association

meetings and events.

• Achieved National Accreditation 3 years prior to mandatory national implementation.

RI O R EX PE RI E NCE

P

North Georgia Publishing / State of Tennessee / Eller Media / City of East Ridge

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R OB S UMMITT

E D U CAT I O N & C R E D E N T I A L S

BACHELOR OF ARTS (BA) IN MASS COMMUNICATIONS

UNIVERSITY OF TENNESSEE AT CHATTANOOGA

P R O F E S S I O N A L T R A I N I N G & D E V E L O P M E N T

Rehabilitation Engineering & Assistive Technology Society of North America (RESNA)

Certified Rehabilitation Technology Supplier (CRTS)

National Registry of Rehabilitation Technology Suppliers (NRRTS)

Certified Environmental Access Consultant (CEAC)

Trained CMS Surveyor for a National Accreditation Body

C O M M U N I T Y I N V O LV E M E N T

Goodwill HELPS - Committee Founder

Boy Scouts of America – Cub Master / Den Leader

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