Administrative Assistant Manager
Resume:
Ehrida ( Rita) Dervisevic
Forest Hills, NY. *****
abg2wh@r.postjobfree.com
Alan Margolin & Associates Consulting Engineers, New York, NY.
Office Manager / Executive Assistant 1/08 – Present
• Daily Correspondence: Architects, Engineers, Sub-Contractors, Contractors
and Expeditors
• Maintains invoices and establishes all new accounts using Quick Books
2010
• Provides Certificates of Insurance for all client contracts
• Closes billing accounts monthly
• Maintains billing and record-keeping procedures for all contracts without
error
• Accurately maintains daily bank deposits totaling $2 million yearly
• Updates weekly work schedules, vacations and sick days for entire staff
• Responsible for all office management duties and corporate card expenses
• Maintains excellent customer relations, develops new client base
• Diplomatically resolved customer complaints on as-needed basis
• Manages daily operations successfully in the absence of the CEO
• Motivates, trains, delegates responsibilities and supervises three employees
daily
• Effectively maintained telephone communication system with 12 phone
lines
• Ability to Multi-Task, Good Team-player and problem solver
• Always meets deadlines and exceeds company expectations
• Conducts Research information, power point presentations and follow up
projects and inspections to ensure smooth transition from account
acquisition to account closure
• Single handedly created the company’s International Accreditation Service
Quality Manual (IAS) required by the New York City Department of
Buildings (NYCDOB)
New York University, New York, NY
Administrative Aid- Fairchild Complex (part time position) 1/07- 4/07
• Maintained maintenance project reports; recorded emergency work orders,
set up and run preliminary frame reports: prepared and processed
payments: followed up, data verification and resolve discrepancies.
• Answered and screened calls, took messages, verified, responded to
inquiries from faculty, administrative staff and students.
• Provided information regarding office policies and procedures, billing
materials & resolution of routine procedural problems in a timely fashion
• Contacted vendors/contractors, requested proposals, invoices and followed
up on payment processed.
• Maintained daily work time sheets, vacations and sick day reports.
• Clerical duties: Data entries, Microsoft word, excel and power point
presentations. Photo copy, collate, fax materials, order supplies, distribute
mail, maintain files and process forms.
ABN AMRO, New York, NY
Production Manager 12/01- 1/04
• Responsible for producing and printing marketing material for all divisions.
• Provided monthly report of all material produced.
• Maintained current inventory of marketing material for sales force.
• Accountable for maintenance and upkeep of equipment.
• Responsible for ordering all supplies used by production room.
• Organized seminars for potential and existing clients.
• Covered receptionist and other administrative assistant positions when
needed.
ING Barings, New York, NY
Data Entry 6/00- 11/00 – Contract Position
• Input and verified stock and option transactions.
• Coordinated special requests for Client Service Representatives.
• Maintained filing system to increase file accessibility.
J. P. Gibbons & Co., Inc., New York, NY
Administrative Assistant/ Sales Associate 5/98- 2/00
• Provided administrative and sales support for President and Vice President.
• Scheduled and managed calendar of appointments, meetings, luncheons
and conferences.
• Processed travel and entertainment expense reports.
• Screened, directed and respond to telephone, written and e-mail inquiries.
• Served as liaison between J.P. Gibbons and Brokers.
• Processed all new account documents and responded to all Broker inquires.
• Responded to client inquiries concerning money transfers, and check
requests.
• Entered daily transactions into ADP systems, checked for accuracy and
proper trade allocation.
• Created performance charts to reflect profits and losses in accounts.
Skills: Microsoft Office (Word, Excel, Outlook and some power point), Proficient in
QuickBooks & Internet search
Education: High School Diploma
Languages: Fluent in English and Serbian Croatian
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